AI - artificial intelligence
ASL - application services library
BCM - bedrijfscontinuïteitsmanagement
BIA - business impact analyse
BIR - beheerde infrastructuur register
BiSL - business information services library
BRM - business relationship manager
CAB - change advisory board
CHM - change management
CI - configuratie-item
CIR - continual improvement register
CMDB - configuratiemanagementdatabase
CMS - configuratiemanagementsysteem
COBIT - control objectives for information and related technology
CSF - critical success factor
CTI - computer telefonie integratie
CTM - contract management
CX - customer experience
G-D - goods-dominant
IaaS - infrastructure as a service
INC - incident management
IT - informatietechnologie
ITAM - IT-assetmanagement
ITSM - IT-servicemanagement
IVR - interactive voice response
KPI - ey performance indicator
MTBF - mean time between failures
MTRS - mean time to restore service
MVP - minimum viable product
OLA - operational level agreement
OPS - operations management
PaaS - platform as a service
PESTLE - politiek, economisch, sociaal, technologisch, legal, environmental
RACI - responsible, accountable, informed, consulted
RFC r- equest for change
RIM - risicomanagement
RPA - robotic process automation
S-D - service-dominant
SaaS - software as a service
SAM - software-assetmanagement
SLA - service level agreement
SWS - servicewaardesysteem
UC - underpinning contract
USM - universeel service management
UX - user experience
VBF - vital business function