The terms service, management, and process, are among the most (ab)used terms in economy. This e-book demystifies the term process.
The e-book describes the 10 requirements that something must meet, before we can call it a ‘process’ in a mature service management context.
Download your e-book here and learn to apply the term 'process' in a consistent way. You'll be pleasantly surprised by the result. Want to know more about USM? Then sign up for a free 2-hour online workshop (in English) or read the USM Library.
Download your copy at the Download page.