USM white paper

Customer/user organizations are the victims of poor cooperation between parties in Devil’s Triangles. A methodical approach helps you to prevent that effect. A Devil’s Triangle is a relationship between three parties, where cooperation fails. Each of these three parties has its own interest so that the system (the triangle) fails.

This USM white paper describes a series of Devil’s Triangles, the 5 most important causes thereof, and the solutions that come with it. A Devil’s Triangle originates from badly coordinated relationships between at least two of the three parties. The failure of the cooperation then manifests itself in communication and coordination problems, leading to poor performance.

You’ll recognize most of the examples, but do you recognize the solution?

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Download your copy of the white paper at the Downloads page. If you prefer a copy in German (published by itSMF Germany), please let us know in the comments field.