USM e-book

To become a continually and consistently improving service organization, you need a structured approach to the management of your customers, your partners and other stakeholders, your people, your processes, your technology, and your services. USM is a universal management method for service providers, delivering just that.

USM describes a service management architecture and specifies a standardized service management system.

Read the introduction to USM and learn how to improve your organization's performance in a simple and efficient way. Download your e-book here. Want to know more about USM? Then sign up for a free 2-hour online workshop (in English) or read the USM Library.

Order your copy of this e-book at the Downloads page.