Software suppliers are discovering a new dairy cow hand-over-hand: labeling their tool as an ESM tool, and new sales are on the horizon. Don't fall for it… especially if you have not set up a service management architecture and an associated service management system. The SURVUZ Foundation provides simple guidance for an ESM device that does work.

In the 1990s - with the emergence of ITIL - we suddenly saw providers of help desk software calling out that they provided "ITIL tools". There was even a competition to the extent that you could demonstrate your ITIL compliance (think of PinkVERIFY and other certifications). The fact that these suppliers only proved that they were delivering complex and inefficient products, went largely unnoticed.

Suppliers tend to package their offer in a term that is hype-sensitive, and they respond to the emotion in the market, with the aim of increasing their sales. Currently we see the same with the tools for ESM – Enterprise Service Management.

A fool with an ESM tool is still a fool

Read your white paper here and avoid the pitfalls.