USM e-book

This e-book describes 20 guidelines for a Service Management Architecture based on USM, in an Enterprise Service Management context.

It will enable you to set up a simple but well-structured Service Management System for your own organization, applicable to any internal or external service team involved.

Download your e-book here. Want to know more about USM? Then sign up for a free 2-hour online workshop (in English) or read the USM Library.

Order your copy of this e-book at the Downloads page.