An itSMF Belgium event, presented by Christian Tijsmans

Over 30 years ago, ITIL was developed as a set of best practices for managing IT, in an effort to get IT service delivery under control. Since then, ITIL has matured and at the same time many new approaches to IT management have seen the light. In spite of all these wonderful and valuable practices, most organizations still struggle getting their IT services under control. Why is that? Could it be that we have been applying the same kind of thinking and thus getting the same results (or the lack thereof)? Maybe something is missing?

In this session, you will learn about Unified Service Management. USM is a universal methodical approach for (enterprise) service management which provides a standardized management system based on a service management architecture through which you can get in control of your IT services with no more than 5 processes and 8 workflows.

What to expect

  • Explore why most organizations are struggling with IT service management
  • What is USM?
  • What are the building blocks of USM?
  • How does USM relate to well-known IT management practices?
  • How can USM be applied?

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