The unified management system
for all service providers
for all service providers
An interaction with which a stakeholder triggers an action of the service provider.
Calls include wishes (complaints), change requests (RFCs), failure reports (incidents), service requests and risks. Customers and users may submit calls, but internal staff and suppliers can also submit calls.
Read the USM Introduction book, to study the details of the USM Method
The benefits of becoming a certified USM Coach.
Read the free e-books in the Downloads section.