The unified management system
for all service providers
for all service providers
[NOUN] An adjustment of the service or part thereof, insofar as that part is part of the managed infrastructure.
[VERB] The USM process in which adjustments to the managed infrastructure are managed (Change management (CHM)).
A change [NOUN] can be requested by means of a change request, provided that the change falls within the agreements made. If not, the change first requires a change in the arrangements.
Read the USM Introduction book, to study the details of the USM Method
The benefits of becoming a certified USM Coach.
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