The unified management system
for all service providers
for all service providers
The components and characteristics of the infrastructure that the supplier wishes to control and that are recorded for this purpose.
The managed infrastructure includes both the facilities that the service organization produces and the internal resources that the service organization uses. Every modification of the managed infrastructure is handled as a change. If a modification is not changing the managed infrastructure, it is handled as a service request.
Read the USM Introduction book, to study the details of the USM Method
The benefits of becoming a certified USM Coach.
Read the free e-books in the Downloads section.