The unified management system
for all service providers
for all service providers
Specified request to adjust the service or to realize it according to agreement.
A wish can also be formulated negatively as a complaint: an expression of dissatisfaction with the experienced service. A complaint aims to adjust the service delivery in such a way that it better suits the needs of the customer.
Read the USM Introduction book, to study the details of the USM Method
The benefits of becoming a certified USM Coach.
Read the free e-books in the Downloads section.