In August 2022, the USM certificate was awarded to Xurrent (formerly 4me). Not only did the audit show 4me to be 100% compatible with the USM requirements for a modern ESM tool, but the architecture of Xurrent also proved to be perfectly aligned with USM's concept of the standardized link for endless service networks of teams, organizations and ecosystems. In this way, Xurrent underpins an ESM strategy based on the concepts of the USM method, and Xurrent is able to apply any combination of best practices from popular frameworks such as ITIL, COBIT, FiTSM or IT4IT.
The SURVUZ Foundation works with vendors of Enterprise Service Management tools who want to optimize their product by aligning it with the requirements of modern service management systems. The Foundation audits these tools against the requirements of the USM method, which enables an integrated ESM strategy for all organizations of any size and in any industry. The tools that fully pass this USM audit are listed on the USM website and brought to the attention of the growing number of registered USM users.
With this certification added, USM users can now choose from three proven compatible products to support USM: Clientele, OTRS, and Xurrent.
