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Since 1999, Encaps is a specialist in remote system management. Nowadays Encaps is a renowned managed service provider for On-premise, Hybrid and Cloud services. In 2020, Encaps began improving its services and aligning its tooling with USM’s standard

Mproof, InThere, and the SURVUZ Foundation have joined forces to develop a serious game for the application of service management according to the USM method. A new technique with micro-games enables you to become familiar with USM at your own pace, st

The mission of the SURVUZ Foundation is “improving service delivery”, and the strategy that goes along with it is “developing and distributing knowledge about Service Management”. What could then be a better investment than a contribution to our educat

USM specifies a service management architecture and a standard service management system. The principles underlying this service management architecture have been revised and expanded by the USM Management Group, as part of the revision of the Dutch go

Mproof, InThere and SURVUZ Foundation have joined forces to develop a serious game for the application of service management according to the USM method. A new technique with micro-games enables you to become familiar with USM at your own pace, step by

With the availability of USM in English, coaches in countries other than the Netherlands are now also able to support their clients in the deployment of USM. The first countries to actively offer USM support are Sweden, Finland, Belgium, and France. In

Due to increasing interest from abroad, USM is now also available in English. USM has been published as an online book. The USM training courses are also available in English. The first English-language USM training was held in December 2020. Foreign s

The SURVUZ Foundation is working with its Product Partners to further optimize the most common management tools to better support USM workflows. The second tool that passed the USM audit is ((OTRS)) Community Edition. The audit is conducted by USM-cert