Since 1999, Encaps is a specialist in remote system management. Nowadays Encaps is a renowned managed service provider for On-premise, Hybrid and Cloud services. In 2020, Encaps began improving its services and aligning its tooling with USM's standard workflows.

Following the USM way of thinking more and more is ongoing business for Encaps. The dot on the horizon is clear: apply USM to incorporate the routines into the tooling step by step in order to benefit as much as possible from the standard USM management system. Automation of standard operating routines plays a major role in the services of a managed service provider.