John Worthington

Mikko Korhonen

This week, we've seen two new USM Coaches that passed their assessment successfully:

Their details can be found in the Register of Certified USM Coaches. Both will have the full support of the SURVUZ Foundation, including the access to the extensive USM Coach Toolkit with lots of instruments and templates for a successful USM deployment.

John Worthington is starting to inform US based organizations about the benefits of the USM management system. He'll provide short introduction sessions for interested organizations. More details can be found on the website of MyServiceMonitor. In his new book, Rolling Uphill, John explains the lessons learned on a Savage Journey to Service Management- ending up with finding USM.

Mikko Korhonen is already working on a USM deployment case, for a telecom provider in Finland.