Online USM workshop

"Einstein would have loved this". Are you curious to learn how the new thinking of USM thoroughly and sustainably reduces the complexity of your service organization and all your daily routines?

• How to set up a simple enterprise service management system, based on an enterprise service management architecture?
• How to master the ITIL or  COBIT complexity that is the result of old thinking?
• How to learn to comply with any ISO standard in a much easier and cheaper way?
• How to apply a reference architecture with much less effort?
• How to get much more out of your tooling and save money at the same time?
• And how to do all of that on your own?

Then sign up for the free online USM workshop.

We cannot solve our problems with the same thinking we used when we created them. [Albert Einstein]

A workshop takes 2 intensive hours. Please make sure you select a workshop that fits your own timezone. If you want to prepare for this workshop to get the most out of it, you can read a free ebook or the study guide. The live workshops are delivered by Jan van Bon (USM Chief Architect @ the SURVUZ Foundation). The workshops are not recorded.

You may also select a self-paced workshop video that is made available by John Worthington (certified USM Coach @ MyServiceMonitor) in the US.

• For the self-paced video of the workshop by John Worthington you can visit MyServiceMonitor or go straight to the set of videos on the Youtube channel.
• For the live workshop by Jan van Bon, please register below.

The workshop deals with the following topics:

1. 1. modern challenges in service delivery
   2. the core task of the service provider
   3. maturity and value creation
   4. what is a service
   5. Enterprise Service Management & Integrated Facility Management
   6. principles and practices
   7. service management architecture
   8. service management systems
   9. what is a process
   10. the principles that apply to a process model
   11. what are workflows
   12. what does an integral and integrated process model look like
   13. how to apply separation of duties in a service organization
   14. how to select a suitable tool for managing a service organization
   15. how does the SURVUZ Foundation support user organizations as well as professionals and tool suppliers with free resources

At the end of the workshop, we can discuss topics such as:

• frameworks such as ITIL or COBIT
• techniques such as DevOps, scrum, agile
• organizational models such as SSCs
• tool issues such as ERP vs BoB
• standards and norms such as ISO27001, ISO20001
• deployment models for USM
• culture and organizational change management
• education
• deploying USM in a municipality
• or any other issue you may have...

LATEST COMMENTS ON THE WORKSHOP, answering the question "What is your idea about USM?":

• "Revolutionary"
• "A very lean approach for modelling and implementing services"
• "A simple and coherent approach that complements my Enterprise Architecture practice"
• "Thought-provoking simplification!"
• "Refreshing! Reveals interesting insights. tempting to learn more."
• "Interesting approach! I see some great opportunities to improve existing service management strategies."
• "Refreshingly different approach! Would like to explore how it can work with ITIL, COBIT, and Risk mgt frameworks."
• "Intriguing and simple"
• "This would be a great model for a shared services organization."
• "Great and different in approach"
• "Simplified approach, great thinking"
• "You make it sound so easy I need to unthink every other thing I learned before"
• "Einstein would love it"
• "Profound, logical and real-world orientated"
• "It is a simple and a great tool. Fixing the "routine" is my key take away !!"
• "We could get in control of our processes and routines with this"
• "Great concept"
• "Simple and logical"
• "Refreshing"
• "Inspiring"
• "Pfff, I'm already thinking differently, now it's my colleagues' turn!"
• "Great - completely in line with my Keep It Simple approach."
• "Thank you for a profoundly insightful, and slightly provocative workshop on the USM method. There was a lot to process (no pun intended), but definitely worth my while, and it'll certainly have implications for our process model going forward."
• "WoW"
• "Finally!"
• "A revelation :-)"
• "Great simplification of complex stuff"
• "Highly simplified and easy to digest."
• "I like this introduction. Very nice visualization."
• "Very interesting, to be explored to understand how to apply."
• "Refresh the basis!"
• "Back to the roots - terminology, terminology, terminology and simplification."
• "Lightweight and simplified."
• "This is what we need."
• "Amazing, simple to apply."
• "Excellent. Complexity vs simplicity. process vs practice was enlightening."
• "Intrigued."
• "I believe USM is for anything and everything related to service management."
• "USM still one of the seminal Service Management approaches. Get to know it and even luckier if you get to use it."
• "USM is Sensible Service Management"
• "It makes things much simpler compared to ITIL"
• "Simple and effective"
• "This is what we should have learned before all the practices"
• "I think the simplification of this is brilliant, makes it usable and clear"
• "Structured and implementable method of driving Service management
• "Stunning and eye-opening"
• "Structured common sense"
• "Pretty interesting!"
• "I like the clearness of thought and the delineation of content"
• "Fresh view"
• "Need to reset our way of thinking"
• "Seems USM has been around for a bit ...and looks like it has been in the US - wonder why I have not heard about it until now..."
• "A lot to think about..."
• "Powerful idea"
• "I am extremely impressed with the simplicity to re-think the approach to Service Management Implementations."
• "Valuable. Simple, goes behind the context details."
• "I would like to read some more and let it settle in!!! It's a lot to think about."
• "I can 100% see my company re-inventing our approach to Service Management."
• "Brilliantly simple and applied Common Sense"
• "If USM can be applied to a tool and automated, it can add a huge value"
• "Adoption will afford cost savings and efficiencies. First, I need to practice and review"
• "Allows to have a different perspective on what is already 'set in stone'"
• "A simple and powerful approach to service management"
• "Interesting and useful. Provides a new way of thinking about service management and a huge simplifier."
• "Practical and pragmatic."
• "I have almost no experience in ITIL and other things, just worked with this for a long time. When I started reading about USM it felt complex still but after this workshop it feels much clearer!"
• "Introducing it as a simple way of delivering services with lesser complications unlike existing service management systems."
• "Facilitate simplicity in systematic ways to find learning opportunities in every challenge…"
• "Interesting, Useful. I would like to explore more."
• "Major change point of view in service management, interesting approach and has more value add."
• "Would like to explore more, and try to adopt in the organization"
• Useful, thought provoking
• Very impressive how it simplified my perspective over service management, thank you!
• It's simpler, back to basics.
• It is very helpful.
• I like the simplicity, wondering how to overcome the complexity when we add the Who and How to the What.
• Very interesting!