ESM with USM – 20 guidelines [USM e-book]

This e-book describes 20 guidelines for a Service Management Architecture based on USM, in an Enterprise Service Management context. It will enable you to set up a simple but well-structured Service Management System for your own organization, applicable to any internal or external service team involved. A lot of USM material is available in Dutch, but the USM Portal also offers material in English. For details on the SMA and the SMS: read the USM book (in Dutch).

This e-book describes 20 guidelines for a Service Management Architecture based on USM, in an Enterprise Service Management context. It will enable you to set up a simple but well-structured Service Management System for your own organization, applicable to any internal or external service team involved.

A lot of USM material is available in Dutch, but the USM Portal also offers material in English. For details on the SMA and the SMS: read the USM book (in Dutch).

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Ambitious service providers do it with USM

Service organizations can organize and integrate their policies, their organization and their tooling in a quick, easy and cheap way with the help of the USM method. With USM, they lay the foundation for a customer-focused, continuously improving organization. USM provides the ideal approach to Enterprise Service Management or Integrated Facility Management.
With USM you set up a sustainable Shared Service Center, combining IT and other facility disciplines into one integrated service supporting function.

The U stands for Universal

USM is suitable for all service organizations, whether it is a facility discipline such as IT, Building Management, HRM, or Security, or a primary business domain, such as a municipality or a hospital. USM enables you to create an integral and integrated Service Management System, quickly and easily.

Your standard Service Management System

Use the standard USM Service Management System to get in control of your services, to achieve improvement goals, and to meet popular standards such as ISO27001. Or realize the practices of popular frameworks such as ITIL or COBIT, or a reference architecture like TOGAF.

Let modern techniques such as Lean, Agile and DevOps work with USM: instead of "polishing the outside", you work at the heart of your management system, for a healthy organization.

Together with these frameworks, reference architectures, and techniques, USM provides a powerful combination: the foundation for your sustainable services.

This e-book was updated on 2020-02-22.

This e-book is provided for free. All rights reserved. ©SURVUZ 2020

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