ProJuze for USM

ProJuze for USM is a BPM tool that contains all core functions for answering the question “Who does what here, and which documents & templates are used for this?”. In the online ProJuze environment, the USM user can record all process documentation, all organizational structures, and all relationships between them (i.e. the online RACI). Via an integration with the service management tool, the manager surfs from his call handling screen to the information about the activity and from there to the operator, for seamless integration of People, Process & Technology.

ProJuze for USM is a BPM tool that contains all core functions for answering the question “Who does what here, and which documents & templates are used for this?“.

In the online ProJuze environment, the USM user can record all process documentation, all organizational structures, and all relationships between them (i.e. the online RACI). Via an integration with the service management tool, the manager surfs from his call handling screen to the information about the activity and from there to the operator, for seamless integration of People, Process & Technology.

Price:

Categorie: Tools

With ProJuze, an organization records its own organization, processes, procedures and work instructions, including all forms and other templates, in an online environment. With this, the organization provides the answer to the question "who", "what", "who does what" and "which documentation do they use". With a few clicks, every employee surfs through all processes and activities, and from there to all information about the operators and the profiles of the associated employees.

Open-source

ProJuze for USM is built with Media Wiki, an open-source platform. The tool is fully tailored to be used in an organization that deployed USM to organize its routines. Due to the open-source nature of ProJuze, the tool can compete strongly with the usual expensive tooling that is often used for this purpose, bringing this kind of tooling within reach of organizations with a limited budget.

Delivery

ProJuze for USM is a certified, partner-specific USM product that includes all associated templates and process specifications of USM - but only in Dutch. If you already have your own forms and templates (largely) ready and only want to use USM's process specifications in combination with your own organization description, you can supplement the Projuze for USM tool with your own resources. The organization can then enter its own organization and relate it to the USM process specifications with the RACI.

The ProJuze delivery for USM includes:

  • deployment of the tool in a SAAS environment
  • a half-day training for the local administrator
  • hosting for the first year

Quote for other countries than the Netherlands and Belgium: contact the supplier.

Request ProJuze voor USM here:

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