The USM method is supported with the following training courses. All courses are available in Dutch and in English, mostly online. A free introduction training is provided in a short workshop of 2 hours, provided in Dutch and in English, on a regular base. If you're interested in any other training, please contact the SURVUZ Foundation.
The USM method is easy to learn. You only require a solid dose of logical thinking, and the willingness to think out-of-the-box, as USM is very different from the old thinking of framework-based approaches with best practices as the basic guidance. Reading “The USM Repository” in advance promotes the effect of the training. Students can also study the USM Foundation Syllabus, which describes the training content in detail.
After a USM training you never see service management through the same eyes again.
USM Foundation and USM Boostcamp
The two-day training USM Foundation, for those who want to thoroughly study the USM method, see the information on the accredited training providers. With this basic training, participants learn how the organization's management can be easily organized with no more than 5 processes and 8 workflows, getting rid of the complexity of popular frameworks like ITIL or COBIT. The training to get all noses in the same direction. Those who successfully pass the USM Foundation exam can be entered in the USM register.
The USM Boostcamp is an intensive variant of the USM Foundation training: 2 days onsite at a training location, including an evening program and overnight stay, fully catered for, or 3 days online. The USM Boostcamp includes extra exercises and discussions.
With the USM Exam training of one half-day, participants prepare optimally for the USM Foundation exam. The exam training includes a well-organized rehearsal of the material and an online exercise with exam questions.
These courses are used for any service organization, in IT, HRM, Finance, Building management or any other Facility Management discipline, but also for primary business domains like government (municipalities, agencies), hospitals, or any other line of business. This way the USM training is the perfect training for an Enterprise Service Management approach, or a Shared Service Center.
Masterclass SLA Revision
SLAs still lead to lots of "hassle" between customers and providers. This is often caused by the outdated structure of that SLA and the lack of alignment between the customer experience and the provider's perception of service management. This can be easily repaired in a Masterclass SLA Revision of half a day.
Text Strategy for USM
However well the service organization uses USM to improve its performance, if your staff does not communicate well, the effect will be limited. With the Text Strategy method, your staff learns to think about their communication in a structured way before they start. The training Text Strategy for USM deals with an easily learned method to improve communication in many places so that happy readers also become happy customers and happy colleagues.
ProJuze for USM
The training ProJuze for USM is only delivered in-house as part of a USM deployment where the BPM tool ProJuze for USM has been acquired. Local administrators of ProJuze learn to use the tool in a USM setting in one day.
The SURVUZ Foundation facilitates public education institutions in upgrading their curriculum to modern service management insights. SURVUZ does this for universities, business schools, universities of applied science, as well as for vocational education levels, and for both IT and other facility programs. The knowledge level of graduating students is considerably more in line with the needs of employers if students have a sound understanding of how they can use their acquired skills effectively in the service management system of their employers.
USM training courses are only provided by accredited training institutes. These institutes work exclusively with certified USM trainers, who in turn use the approved USM training material that is made available for free to the institutes. In this way, the SURVUZ Foundation guarantees the quality of the USM training courses.
In USM training, you can use resources such as the USM MicroGames produced by Mproof's InThere.
Other tools include the worst practices captured in Paul Wilkinson's cartoons.
Accredited USM Education partners use many standard instruments that accompany USM training products, including exercises, game boards (onsite and online), assignments, quizzes, etc. These resources are made available for free to the Education partners.
Public education institutes can make use of the free USM learning environments that SURVUZ Foundation makes available for public education. These learning environments include an extensive package of certified resources.