The USM method is supported with the following training courses. All courses are only available in the Netherlands, both in Dutch and in English. If you're interested in an English edition of one of these trainings, please contact the SURVUZ Foundation.
USM Foundation and the USM Boostcamp
The two-day training USM Foundation, for those who want to thoroughly study the USM method, see the information on the accredited training providers. With this basic training, participants learn how the organization's management can be easily organized with no more than 5 processes and 8 workflows. The training to get all noses in the same direction. Those who successfully pass the USM Foundation exam can be entered in the USM register.
The USM Boostcamp is an intensive variant of the USM Foundation training: 2 days onsite at a training location, including an evening program and overnight stay, fully catered for, or 3 days online. The USM Boostcamp offers extra opportunities for exercises and discussions.
The USM method is easy to learn. You only require a solid dose of logical thinking, and the willingness to think out-of-the-box, as USM is very different from the old thinking of framework-based approaches with best practices as the basic guidance. Reading the book “The USM method” in advance promotes the effect of the training. Students can also study the USM Foundation Syllabus, which describes the training content in detail.
After a USM training you never see service management through the same eyes again.
USM for Facility Management
During this USM introduction training, participants working in the Facility Management discipline are introduced to the 10 steps for improving their own service organization, based on USM.
Masterclass SLA Revision
SLAs still lead to lots of "hassle" between customers and providers. This is often caused by the outdated structure of that SLA and the lack of alignment between the customer experience and the provider's perception of service management. This can be easily repaired in a Masterclass SLA Revision of half a day.
USM Behavior Management with OBM
The one-day training USM Behavior Management with OBM, in which managers learn how to influence behavior, according to the Organizational Behavior Management method (OBM). For process managers as well as for team managers and coordinators in an organization that uses USM.
Text Strategy for USM
However well the service organization uses USM to improve its performance, if your staff does not communicate well, the effect will be limited. With the Text Strategy method, your staff learns to think about their communication in a structured way before they start. The training Text Strategy for USM deals with an easily learned method to improve communication in many places so that happy readers also become happy customers and happy colleagues.
ProJuze for USM
The training ProJuze for USM is only delivered in-house as part of a USM deployment where the BPM tool ProJuze for USM has been acquired. Local administrators of ProJuze learn to use the tool in a USM setting in one day.
USM Exam training
With the USM Exam training of one half-day, participants prepare optimally for the USM Foundation exam. The exam training includes a well-organized rehearsal of the material and an online exercise with exam questions.
The SURVUZ Foundation facilitates public education institutions in upgrading their curriculum to modern service management insights. SURVUZ does this for universities, business schools, universities of applied science, as well as for vocational education levels, and for both IT and other facility programs. The knowledge level of graduating students is considerably more in line with the needs of employers if students have a sound understanding of how they can use their acquired skills effectively in the service management system of their employers.
USM training courses are only provided by accredited training institutes. These institutes work exclusively with certified USM trainers, who in turn use the approved USM training material that is made available for free to the institutes. In this way, the SURVUZ Foundation guarantees the quality of the USM training courses.
This post is also available in: Nederlands