When deploying USM, the use of USM Professionals may be desirable. Those professionals should have a knowledge and experience edge. The SURVUZ Foundation therefore certifies professionals as USM Coaches and makes a comprehensive set of USM tools available to these certified coaches. This USM tool kit includes an integral USM roadmap and many dozens of USM templates and tools. In this way, USM coaches are able to support the deployment of USM in practice in a structured way.

On this page you will find the Register of Certified USM Coaches, in alphabetical order of last name. Each of them has met the requirements set by the SURVUZ Foundation for the role of USM coach. If you need help or inspiration with the deployment of USM, these coaches can be called upon with one mission: to teach you as quickly as possible how you yourself are able to manage a sustainable improvement process with USM. Click on the green 'I' for more information, or click on the coach's picture to go to their personal profile page. You can filter by the language the coach must be able to speak.

Bert Kruiswijk

Dutch

[DUTCH]

E-mail: Bert.Kruiswijk@online.nl
Phone: 06 4644 4283
LinkedIn: bert-kruiswijk-18700b4

Roles: USM-coach

In te zetten via: als coach via USM-invoeringspartner SiceM, als trainer via USM-opleidingspartners
Relevante ervaring en motivatie: Als ervaren procesman en teamleider combineer ik coaching met het behalen van concrete resultaten. Met mensen en middelen van afspraken naar klanttevredenheid!
Inzetbaar voor de volgende USM-werkzaamheden: USM-invoering en -coaching

Carlien de Mos

Dutch, English

E-mail: C.DeMos@mproof.nl
Phone: +31 70 511 7006 / +31 6 2461 2280
Website: Mproof
LinkedIn: carliendemos

USM-coach

Available through: USM Deployment partner Mproof
Relevant experience: Worked with different customers according to the USM method to improve their business and the service they deliver, optimizing the Clientele ITSM workflow tool as well as helping the customer with the attitude, behavior and culture changes for the organization.
Motivation: As a USM coach I like to guide customers to their end goal. Seeing how employees grow, step by step, in their way of thinking, more structured and with standards, so they can independently work with what they have learned, gives me satisfaction and above all a feeling of pride. »» continued »»
Available for the following USM assignments: As a USM coach, I am available to help organizations optimize and manage their services. In line with the USM deployment plan, I guide clients towards independence and help them achieve their goals. »» continued »»

Chris Hoste

Dutch

[DUTCH]

E-mail: chrishoste@Acknowledge.nl
Telefoon: 06 – 28 65 25 33
Website: Acknowledge
LinkedIn: chrishoste

Rol: USM-coach

In te zetten via: USM-invoeringspartner Acknowledge
Inzetbaar voor de volgende USM-werkzaamheden

  • USM invoeringscoach
  • Opstellen/optimaliseren van de servicecatalogus en SLA’s
  • Consultancy op het vlak van organisatie-, communicatie- en procesverbetertrajecten
  • Ad interim manager ICT/support

Edwin Pors

Dutch

[DUTCH]

E-mail: edwin.pors@epcoin.nl
Telefoon: 06 – 512 15 984
LinkedIn: edwin-pors-11813415

USM-coach

In te zetten via: USM-invoeringspartner Epcoin
Inzetbaar voor de volgende USM-werkzaamheden: Ik ben (USM-)systeem- maar ook mensgericht en hanteer om die reden dan ook bij voorkeur een coachende (project)management stijl waarbij (project)teamleden en/of medewerkers uitgedaagd worden om te leren en te leveren. Vanwege deze houding en mijn achtergrond, als ook kennis en ervaring, ben ik inzetbaar als USM-coach maar ook als (USM-)project- of (interim)lijnmanager. Vanuit deze rollen ben ik in staat om organisaties te ondersteunen bij het zetten van de ‘eerste USM-stappen’ tot aan het optimaliseren van het gebruik van USM en daarmee de dienstverlening te stabiliseren en/of optimaliseren.

Eric Jansen

Dutch, French

[DUTCH]

E-mail: en_en@skynet.be
LinkedIN: eric-jansen-441731

USM-coach

In te zetten via: USM-invoeringspartner En&En
Inzetbaar: Ik ben in te zetten als USM-coach voor dienstverlenende bedrijven in België.

Frank Eerland

Dutch, English

E-mail: f.eerland@mproof.nl
Phone: +31 70 51 17 006
Website: Mproof
LinkedIn: frank-eerland-90a41a8

USM-coach

Available through: USM Deployment partner Mproof
Motivation: Each USM coaching project is different. Each team is new and unique, but the approach is always the same, thanks to the USM method. »» continued »»
Available for the following USM assignments: As a USM coach and USM product specialist, I am available to help organizations getting in control of their services, taking it to a higher level. My approach is clear. First, I analyze the situation and make an inventory of the wishes and needs. Together with the customer, I work on improving their processes, routines, and organizational structure. The efficient use of the Clientele ITSM workflow tool that we provide is part of my plan to realize improvements. »» continued »»

Frans Hilgers

Dutch, English

Email: frans@fhisystems.nl
Phone; +31 6 20 60 08 13
LinkedIn: frans-hilgers-01a93513

Role: USM Coach

Available through: USM Deployment partner FHISystems
Relevant experience: Certificate USM Foundation, USM-Coach, Coach at CIVAS, Extensive experience with service organizations and institutions.
Motivation: In practice, agreements and terms often turn out to be ambiguous. This creates a service of lower quality, often resulting in a dissatisfied customer and a downward spiral. This can eventually lead to the termination of contracts. To ensure that this does not happen, USM can be deployed as an excellent framework that creates unambiguity in agreements and terms and therefore ensures better service. »» continued »»
Available for the following USM assignments: I am available as a USM coach.

Guido van Alphen

Dutch

[DUTCH]

E-mail: guido@coreon.nl
Telefoon: 088-2637600

USM-coach

In te zetten via: USM-invoeringspartner Coreon
Inzetbaar voor de volgende USM-werkzaamheden: Ik heb ervaring met het specificeren, ontwikkelen, uitvragen en contracteren van informatie- en zorgtechnologie, als dienst op niveau 3 en 4 van volwassenheid, conform USM-aanpak. Ik heb belangstelling voor projecten in de langdurige zorg, waarbij de transitie van digitaal denken en doen (zie Actiz’s visie digitaal denken en doen) actueel is. Ik ben niet inzetbaar als USM-invoeringscoach op een afdeling, maar wel in het proces om daar te komen!

Hans van de Snepscheut

Dutch

[DUTCH]

E-mail: hansvandesnepscheut@acknowledge.nl
Telefoon: 06-51599856
Website: Acknowledge/universeel-service-management

Rol: USM-coach

In te zetten via: USM-invoeringspartner Acknowledge Benelux
Inzetbaar voor de volgende USM-werkzaamheden:

  • Coach voor USM (implementatie) projecten en “praatpaal”
  • Consultant op het gebied van IT sourcing en organisatie-, communicatie- en proces- verbeteringstrajecten
  • Interim manager ICT/support

Henny Kerkvliet

Dutch, English

Email: H.Kerkvliet@h-factor.nl
Phone: +31 6 25047472
LinkedIn: Henny-Kerkvliet

Profiles: USM Coach, USM Trainer

Available through: USM deployment partner H-factor and through accredited USM Education partners
Relevant experience: Henny is an experienced Interim Manager, Advisor, and Trainer. He is creative, enthusiastic, and driven to achieve positive results. His broad international experience and good knowledge of business standards are the starting point of his approach. »» continued »»
Motivation: After many years of working with processes and the complexity of their cohesion, I was happy to get to know USM. USM offers a clear method, simplicity, tools, and especially feasibility in the execution of processes. I believe it will be an important contribution to having fun in your work.
Available for the following USM assignments: USM coaching,USM Foundation training, project management

Ilona Pullens

Dutch

[DUTCH]

E-mail: info@infozorg.nl
Telefoon: 026-3396666
LinkedIn: ilonapullens
Website: Infozorg/usm

Rol: USM-coach

In te zetten via: USM-invoeringspartner Infozorg
Inzetbaar voor de volgende USM-werkzaamheden:

  • strategisch sparren over de inrichting en werkwijzen van serviceorganisaties in de zorg op het gebied van informatisering
  • het begeleiden van trajecten in de zorg om de informatiehuishouding op orde te brengen, te houden en te optimaliseren, mede gebaseerd op USM
  • het ondersteunen en begeleiden van functioneel beheerders en informatiemanagers met hun dienstverlening in de zorg, mede gebaseerd op USM

Jan de Vries

Dutch, English

Email: jan@naboek.nl
Phone: +31 6 51 751 038
LinkedIn: jandevries

Profiles: USM coach, USM trainer, USM Tool auditor

Available through: USM Deployment and Training partner ITMG
Relevant experience: Extensive experience with service management, with administration, with providing training, with consultancy and coaching projects, with motivating people, and with improving organizations. »» continued »»
Motivation: I became a certified USM Coach, Trainer, and Tool auditor because I think the USM method meets an important requirement that Albert Einstein expressed this way: “Everything should be made as simple as possible, but no simpler.”
Available for the following USM assignments: setting up management organizations; depending on the situation and assignment I can be a consultant, a coach, or a mentor, providing USM Foundation training at all required levels and including the soft side, auditing tools that want to be compliant with USM requirements

Jan van Bon

Dutch, English

E-mail: janv@nbon.nl
Phone: +31 6 53396570
Website: Inform-IT
LinkedIn: jvbon

Profiles: USM Coach, USM Trainer, USM Product specialist

Available through: USM Deployment and Education Partner Inform-IT
Available for short assignments with a strategic goal: an analysis, a deployment plan, an improvement strategy, updating your management team, etc. For longer assignments, I’m happy to refer you to the professionals that I trained as certified USM Coaches, who have more time available.

Jeroen Bekaert

Dutch

[DUTCH]

E-mail: jeroen.bekaert@bekaert-consultancy.nl
Telefoon: 06-46 727 300
LinkedIn: jeroen-bekaert-375187

Rol: USM-coach

In te zetten via: USM-invoeringspartner Bekaert Consultancy
Inzetbaar voor de volgende USM-werkzaamheden: Als USM-coach en inrichtingspartner ben ik voortdurend om organisaties te helpen met het inrichten of optimaliseren van hun dienstverlening. Dit kan ik zowel doen als externe coach als ook door mij in te huren als Service Manager, vanuit waar ik dan mijn directe collega’s help om de dienstverlening op een hoger niveau te krijgen.

John Worthington

English

E-mail: john@MyServiceMonitor.com
Phone: +1 201-826-1374
Website: https://myservicemonitor.com/
LinkedIn: https://www.linkedin.com/in/johnmworthington/

Role: USM Coach

Available through: USM Deployment Partner MyServiceMonitor, New Jersey, USA.
Relevant experience: I have had a 40-year IT career with more than two decades dedicated to service management and unified performance monitoring of end-to-end digital services. I am an ITIL Expert (v3), an XLA Master as well as a Certified USM Coach.
Motivation: My goal is to help customers with the endless, uphill roll that is continual improvement.
Available for the following USM assignments: Service management improvements through the application of the Unified Service Management Method, Development of unified performance monitoring road maps, Advisory services around transformative change programs leveraging conscious change leadership.

José Ruivo

English, Portuguese

Email: jose.ruivo@qualius.net
Phone: +35 1933 907 463
LinkedIn: Qualius

Profiles: USM Coach, USM Trainer

Available through: USM Deployment and Training partner Qualius
Available for the following USM assignments:

Leif Andersson

English, Swedish

Email: leif@illumineight.se
Phone: +46 761 273545
Website: https://www.illumineight.se

Profiles: USM Coach, USM Trainer, USM Tool auditor

Available through: USM Deployment partner Illumineight
Available for the following USM assignments

  • I help IT organizations improve their service provider capabilities to better align with business objectives and strategies.
  • I’m available as a coach for USM initiatives, BRM coaching, and as a coach for organizational change.
  • I’m available for USM Foundation training, through accredited USM Education Partners

Mikko Ahonen

English, Finnish

Email: mikko@usm.coach
Phone: +358 40 329 3492
Website: https://usm.coach

Roles: USM coach, USM Trainer, USM Tool auditor

Available through: USM Deployment partner USM Coach
Available for the following USM assignments: Surveying (with USM scans), Coaching, Tooling (analysis and deployment), Audits of various frameworks and standards(ITIL v4, ISO 27k, COBIT), USM Foundation training, through accredited USM Education Partners»» continued »»

Mikko Korhonen

English, Finnish

Email: mikko.korhonen@samvais.fi
Phone: +35 8505233873
LinkedIn: Mikko Korhonen

Profile: USM Coach

Available through: USM Deployment partner Samvais Oy
Relevant experience: Over 20 years of practical experience in Service Management and especially ITSM. Well versed in a number of best practice frameworks such as ITIL, COBIT, ISO20000, IT4IT, TOGAF.
Motivation: In USM I found the missing piece of the puzzle: how do we “Adopt and Adapt?” Simplicity but not simple. USM shook my ESM and ITSM world. I will never look at service management challenges the same way again. »» continued »»
Available for the following USM assignments: I am available to work as a freelancer in the role of a USM Coach / advisor to service providers and customer organizations who want to improve their control of their services. If you are struggling to get more value in the ITSM field, or if you are lost in trying to “implement” and adapt ITIL, I have practical field-proven scenarios to help you as a coach or advisor.

Peter Gerritsen

Dutch, English, French

Contact info

E-mail: Peter.Gerritsen@Peppergroup.fr
Phone: +33 675 93 39 78
LinkedIn: petergerritsen

Profiles: USM Coach, USM Trainer

Available through: USM deployment and training partner Pepper Group
Relevant experience: I have over 30 years of Service Management experience in various environments, see also my LinkedIn profile. »» continued »»
Motivation: I like simple, pragmatic solutions to difficult situations. USM is a perfect example of this. My view on consulting and also on coaching is that the consultant/coach should make himself redundant as soon as possible. »» continued »»
Available for the following USM assignments:USM Foundation training and project management training in general as well as consulting and coaching. I can provide this where you want (mainly the EMEA area, but if necessary also outside) and in 4 languages (Dutch, English, French, and German). Some of my colleagues also speak other languages like Spanish, Italian, Portuguese, Swedish and Arabic.

Peter Lundqvist

English, Finnish

Peter Lundqvist

Contact details

E-mail: petelundqvist@gmail.com
LinkedIN: petelundqvist

Pieter Hoekstra

Dutch, English

Email: pieter.hoekstra@suparel.com
Website: Begrip; Book an appointment via: bookings

Profiles: USM Coach & USM Trainer

Available through: USM Deployment partner and Education partner Begrip
Relevant experience: My first idea was that my work is bridging the gap between business and IT. But behind this idea is mainly bridging the gap between groups and people in their mutual relationship, the processes, technology, and their routines. I found a unique mix of training, workshops, implementation, and improvement of the services of (IT) organizations. »» continued »»
Motivation: Helping people further and providing new insights in the field of group dynamics and service provision based on their bottlenecks. I get a lot of satisfaction from acting from practice with proven methods, taking the situation at the customer as a starting point, in the role of USM trainer or USM coach.
Available for the following USM assignments: as a USM coach and as a USM trainer. Begrip works with multiple instruments (USM, ITIL, Insights, Group Dynamics, MBTI) in which the combination of Training and project forms a Tra-Ject within which various roles can be taken up. Begrip is an accredited supplier of USM deployment and USM Foundation training.

Sabine Lips

Dutch

[DUTCH] Contactgegevens

E-mail: sabine@smartvizion.nl
Telefoon: 06 – 41 81 0345
LinkedIn: sabinelips

Saskia Kaaks

Dutch

[DUTCH] Contactgegevens

E-mail: sc.kaaks@oncourse-it.nl
LinkedIN: saskiakaaks

Siraar Gommans

Dutch, English

Email: s.gommans@gpdi.nl
Phone: +31 6 21 500 035
Website: GPDI
LinkedIN: siraargommans

Profiles: USM Coach, USM Trainer

Available through: For coaching assignments through USM Deployment partner GPDI, for training assignments through USM Education partner Inform-IT
Relevant experience: process implementations from 1994 at many small and large organizations in ICT and in facility teams, especially in healthcare organizations. Experience with the coaching of employees, teams, and managers. From 1991 I have delivered training in process management and project management. Experience in coaching USM deployments. »» continued »»
Motivation: For more than 25 years I support organizations in setting up their process management. First with ITIL and now with USM. I have always found it important to assure that the employees achieved the successes, continually enhancing their development. »» continued »»
Available for the following USM assignments: all USM coaching and training activities. Think of a coaching role in a full-blown USM deployment that starts with a USM scan, where training must be provided and a coach is required for helping you make the right decisions. »» continued »»

Tom Wijdeveld

Dutch, English

Contact info

Email: tom.wijdeveld@outlook.com
Phone: +31 6 53 13 29 65
LinkedIn: Tom Wijdeveld

Profile: USM coach

Available through: USM Deployment partner Tom Wijdeveld Consult
Relevant experience: As an engineer at Wageningen University & Research, I learned to think logically and systematically. In my first 15 years, I gained experience in the international water management sector. Since 1999 I provide services to customers in the IT sector. For the last 10 years, I have specialized in setting up and applying ITIL practices and the USM method.
Motivation: As a service manager, I am focused on delivering the right services to my clients. Besides customer satisfaction, grip and control over service delivery play an important role. Standardization of routines is a prerequisite for success. I am convinced that the introduction of the USM method will improve the quality of services »» continued »»
Available for the following USM assignments: As a USM Coach in planning, setting up, and applying the USM method in your organization.

Wouter de Geus

Dutch

[DUTCH] Contactgegevens

E-mail: wouter@degeusconsultancy.nl
Telefoon: 06-38067457

Rol: USM-coach

In te zetten via: USM-invoeringspartner De Geus Consultancy
Inzetbaar voor de volgende USM-werkzaamheden:

  • als coach bij de invoering van USM
  • als sparringpartner om de service management processen binnen uw organisatie op efficiency en effectiviteit te toetsen
  • als projectmanager om (ICT) Regie en Demand binnen uw organisatie vorm te geven