In August, Jan de Vries, a USM professional, will be traveling through Australia. In the spirit of the SURVUZ Foundation, where knowledge sharing is core, Jan offers to deliver one or more onsite sessions about USM, for anyone interested in the latest developments in Europe.

USM is complementary to mainstream best-practice frameworks such as ITIL and COBIT, but indispensable to making a lasting success of those frameworks.

In Europe, we are seeing rapid adoption of USM as a strategic choice for a sustainable approach to enterprise service management:

  • the Dutch government has adopted USM as the foundation for its service delivery, and municipalities, provinces and ministries are now increasingly adopting USM as the foundation for their routines
  • Dutch healthcare organizations are increasingly adopting USM as the primer for their service design, mostly starting with their IT
  • business schools in the Netherlands, Belgium and Germany have been delivering USM education to their students for several years now
  • companies are increasingly working with USM for an enterprise service management goal
  • providers in the service management market of 16 countries are already adopting USM as an indispensable companion for their traditional offerings, enabling the concept of the service management system

Australia is a relatively unexplored area that lags behind the latest developments with this. Online introductions have brought some individuals up to speed here and there, but the distance from Europe makes onsite information still too difficult.

If you would like to get up to speed with these latest developments, or share these with your colleagues or your network, please let us know. We'll set up some on-site sessions with Jan, in which he will update you on what is going on in Europe.

His itinerary is as follows:

  • NSW, Sydney, August 3 and 4
  • ACT, Canberra, August 6, 7 and 8
  • QLD, August 16, 17 and 18
  • SA, August 26, 27 and 28
  • WA, Perth, August 30, 31 and September 1
  • He is not traveling through Melbourne, but could fly in from Adelaide.

Interested? Contact the SURVUZ Foundation and we'll bring you up to speed!