USM principles

USM specifies a service management architecture based on principles and not on practices. The USM book describes a summary of these principles.

You can read the detailed set of USM principles in the USM Wiki.

To the USM Wiki »

The outline of the USM principles is shown in the figure below. The principles are organized according to the domains of the service management system in the USM Customer-Provider Interaction Model.

We cannot solve our problems with the same thinking we used when we created them.
Albert Einstein

The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.
Alvin Toffler

The righter we do the wrong thing, the wronger we become.
Russell Ackoff

Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.
Steve Jobs

USM principles

USM Library

Quotes