The unified management system
for all service providers
for all service providers
My career in IT started in 1999 in operational roles in which I quickly evolved from help desk employee to technical specialist and architect. After five years I took on a management role, after which I performed all kinds of management roles at
a great diversity of organizations in different sectors, which gives me a broad and deep insight into how an IT organization functions and where the typical bottlenecks are. My focus was always on people, service and customer friendliness.
In 2012 I decided to become an independent entrepreneur with a focus on IT service management and supporting IT organizations in improving their services. I became a Gamingworks business simulations facilitator, learned to give ABC or ICT workshops and became a LEGO® SERIOUS PLAY® facilitator. I also followed a lot of courses and obtained Prince 2 foundation, ITIL, Lean IT and COBIT certificates, among others.
In 2014 I discovered ISM (Integrated Service Management) and brought ISM across the borders of the Netherlands with the first 2 Belgian and a Luxembourg implementation, as ISM project leader, ISM foundation trainer and co-facilitator of the first international ISM masterclass and ISM process manager training.
A few years later USM was created and I was present at the official launch, but I didn't get started with it then, although I did follow the evolution from a distance. In 2022 I finally followed the USM professional training and became a certified USM coach. Certification as a USM trainer is planned for 2023.
In addition, I was also chairman of IT Service Management Forum Belgium for 2 years and I have been a speaker on stages since 2015 to share my passion and inspire people. I also like to write social media posts and blog articles to give people insights and question the status quo. These last two activities have been dormant for several years, but I will pick them up again in 2023.
From the beginning of my career I came into contact with ITIL and was intrigued by it. I applied the advice from this framework several times and ran into the typical pitfalls and got to know the challenges and limitations. In 2014 later I came across ISM and a new world opened up for me. Finally I could really understand service management and explain it simply. It took years to unlearn my previous knowledge and to penetrate to the core of what service management really is about.
After years of gaining ISM experience, I decided to also add USM to my toolbox. USM has simplified a number of things even more and has made certain things clearer. The fact that the USM knowledge and all kinds of resources are made available free of charge and the active USM coach community appeals to me.
Even now I notice that I have to unlearn a bit again and that I am penetrating even further into the core of service management. It is a subject that continues to fascinate me and that I am happy to share with the world.
I see myself as a human catalyst because for many years I have noticed that my way of being, way of looking at the world, energy, passion and brutal honesty set people and organizations in motion.
What drives me is unlocking people's potential so they can be their best.
I question the status quo out of my never-ending curiosity and sincere drive for improvement and growth, create clarity where there is uncertainty and inspire people to think and act differently.
In many organizations, people spend a large part of their time on inefficiency, they suffer from the high workload, drown in emails and meetings and much more because the way of working is not well designed causing them to not get enough time to do what they are really good at. So for me, properly implementing service management is a way to release people's potential, enabling them to focus on what gives them the most energy.
You can hire me as a USM coach, for workshops, business simulations and also (USM) scans. You can hire me as an inspirational speaker as well.