USM is deployed by organizations of all sizes, and in all kinds of industries, to get in control of their services in a quick and structured way. Organizations that have requested access to the USM resources for their organization include the following. Not all USM users are registered: in practice, there are considerably more users of USM than listed below. Register here as a USM User Organization to get (free) access to the certified user resources.




  • Abiant (NL) - IT department of an employment agency in the Northern Netherlands; applies USM since 2019
  • AB Vakwerk (NL) - employment agency, using USM since 2021
  • Acknowledge Benelux (NL) - IT service provider, applies USM since 2020
  • AGAR Holding (NL) - internal IT coordination team, applies USM from 2020
  • AKSI Automatisering (NL) -  Managed Service provider of approximately 15 staff, started with ISM in 2014 and continued with USM in 2018
  • Amaris Zorggroep (NL) - IT organization in healthcare, approx. 20 staff, applies USM since 2017; first collaboration with Facility Management started immediately
  • ANWB (NL) - Business Information management team of 20 people, using USM since 2021
  • Arvesta (Belgium) - IT team in the agriculture sector in Belgium, about 50 staff in IT, starts in 2021 with the introduction of USM.
  • ASSECO PST (Portugal) - IT team of 30, deploys USM in 2022
  • Avics (NL)- IT service provider, applies USM since 2021 for the improvement of workflows in business information management services
  • Basalt Revalidatie (NL)- applies USM since the beginning of 2019 for both IT and Facility Services
  • BAT Niemeijer (NL)- IT department of approximately 50 staff, started in 2019 with the introduction of USM
  • bol.com (NL)- uses USM since 2021 for setting up their new warehouses (bol.com Mechanics)
  • Carante Group (NL)- IT organization of a cooperation of 13 independent health care organizations
  • Carelliance (NL) - innovation company in health & research, applies USM for improving services in start-ups, since 2022
  • CCIT EFT Europe (EUR) - applies USM since 2022 for the improvement of services and internal routines
  • Centomedia (Belgium) - managed service provider, applies USM since 2021 for improving it service delivery
  • Centraal Orgaan opvang asielzoekers (COA) (NL) - applies USM sine early 2023 for the improvement of routines
  • Certe (LabNoord) (NL) - IT department in healthcare, approx. 8 staff; used ISM in 2011 to gain control and demonstrably meet external requirements and applies USM since 2018
  • City of Amsterdam (NL)- uses USM for a Shared Service Center for ICT and Facility Management
  • City of Apeldoorn (NL)- uses USM in the ICT division
  • City of Bergen op Zoom (NL)- uses USM since 2021 for Business Information Management
  • City of Edam & Volendam (NL)- uses USM since 2021 for the improvement of information management
  • City of Gouda (NL)- uses USM for IT and facilities
  • City of Utrecht (NL)- uses USM for the construction of its new IT organization (Domstad-IT), from 2020
  • City of Utrechtse Heuvelrug (NL)- uses USM for improving its services since 2021
  • Continental (Portugal) - applies USM since 2021 for the improvement of internal IT services
  • CVO Groeipunt  (Belgium) -  educational institute, using USM for its supporting service sections since 2023
  • DAF (NL) - applies USM since 2021 for the improvement of internal IT services
  • Datasur (Suriname) - a data center that uses USM for the organization of its working methods
  • De Zorggroep (NL) - healthcare organization in North and Central Limburg, uses USM since 2019 for a shared service center and tool design
  • DELA (Belgium) - insurance company, using USM for the improvement of the IT team
  • Detron (NL) - ICT consultancy organization, uses USM since 2021
  • DICTU (NL)- IT department of 50 employees, started in 2019 with the application of the USM templates and the design of the tooling
  • Dienst Dommelvallei (NL) - starts using USM in 2020
  • DNA (Finland) - IT organization that is part of Telenor. Uses USM since 2022 as the strategic basis for IT service improvement.
  • Driestar Wartburg College (NL) - uses USM in 2021 as a reference model for the merging of IT teams
  • DUO (NL) - IT department of approximately 250 staff; government organization; has deployed ISM since 2010 to standardize the IT management process; applies USM in part of its organization since 2017
  • Effecta (NL) - started with USM in 2019
  • Ergon Inc (USA) - uses USM since 2022 for improving internal routines in the IT section
  • Eventful (Sweden) - educational service provider, uses USM since 2021 for improving its service delivery
  • Gloplax Solutions (India) - managed service provider, using USM to set up a greenfield organization
  • Gomocha (NL) - started with USM in 2019
  • Government Datacenter North (ODC-Noord) (NL) - has been using USM since 2015
  • GTS Online (NL) - started with USM in 2019
  • Hanze University of Applied Science (NL)  - applies USM in ICT and Facility Management courses starting 2020
  • Holland Colours (global) - applies USM since 2021 for its internal facility services
  • Humanitas DMH (NL) - applies USM for IT technology and Functional management, since 2020
  • ICTivate (NL) - managed service provider; applies USM since 2019
  • In2facts (Belgium) - software company, applies USM in 2020
  • InfoZorg (NL) - ICT service provider, applies USM in 2020
  • Interconnect (NL) - data & cloud center, uses USM for improving its practices since 2022
  • Joulz (NL) - IT department of around 20 staff, in the energy supply, applies USM in 2020 for IT management, Functional Management and Field Management
  • KleurrijkWonen (NL) - IT organization of approximately 20 staff, started in 2017 with the application of USM and uses OTRS as a service management tool
  • Máxima Medisch Centrum (NL) - applies USM in 2019 for, among other things, the Medical Technology department; in total around 100 staff are involved
  • Makso Assemblage (NL) - uses USM to rebuild the internal IT department
  • Metropolitan Police (UK) - applies USM since 2021
  • Molgen (NL) - medical service provider, uses USM from 2021 for improving operations in medical technology services
  • NS, afd. Klant Contact Team (NL) - will start with USM in 2019
  • NTNT (formerly Groupe OPEN) (NL) - IT Managed Service provider with approximately 50 staff, started in 2017 with the introduction of the USM and uses Clientele as a service management tool
  • Open Telos (Germany) - uses USM ince 2021 for improving their management system
  • PCI-IT/ICT Spirit (NL) - starts in 2021 with the deployment of USM for IT management
  • Public Education City of Groningen (NL) - applies USM in 2019 in its "Integrated Service Desk" project, for uniform processes and working methods for facility services
  • PGB Pensioendiensten (NL) - pension fund services, starting with USM in 2019 for its IT
  • Pieter van Foreest (NL) - elderly care, starting to apply USM for improving its IT services in 2021
  • Politiezone Antwerpen (Belgium) - started with USM in 2018 for the Facility department
  • Prodin Business Solutions (NL) - IT supplier with around 15 staff Service Support; applies USM since mid-2018
  • RENDO (NL) - the last Dutch independent regional gas and electricity network manager applies USM to the IT department since 2018 (approx. 15 staff), and takes steps to ensure that the rest of the organization also works with USM
  • Rotterdam University of Applied Science (NL) - applies USM in the IT higher education course since 2019
  • Royal Visio (NL) - IT department of approximately 40 staff; healthcare institution; used ISM in 2010 for a merger, for standardization and efficiency improvement, used USM since 2016 for facility management
  • Sabaas (NL) - managed service provider, uses USM for improving its services
  • SaNS-EC - manages student administration systems, starts deploying USM in 2020
  • Security Triggers (Striggers, United Arab Emirates) - applies USM since 2021 for improving the agreements with customers and setting up internal workflows
  • SharingTO (NL) - education platform, will apply USM to manage service delivery by the shared service center from 2021 onward
  • Siza (NL) - health care organization, uses USM since 2020 for the IT department
  • Solace Asia (Malaysia) - health care organization, uses USM since 2021 for her internal ICT team
  • Spotify (USA) - uses USM since 2023 for network management, building management, and hospitality
  • TNO-GDN (NL)- IT department; applies USM since 2019 to improve routines
  • Unica Group (NL) - uses USM since 2021 for improving its service organization
  • Van Staalduinen Automatisering (VSA) (NL) - IT Managed Service Provider of approximately 25 staff, applies USM for IT management since 2020
  • Vertimart (NL) - has been using USM since 2018 as a framework to specify service provision and to establish SLAs
  • Vivia (NL) - using USM in 2021 to improve IT management, functional management, security, human resources, and document management
  • VZVZ (NL) - The Association of Healthcare Providers for Healthcare Communication (VZVZ) uses USM to manage Koppeltaal.
  • Waternet (NL) - started with USM in 2019
  • Waterschap Vechtstromen (NL) -  started in 2022 with the application of USM for the information management section
  • Windesheim University of Applied Science (NL) - applies USM in the IT higher education course since 2017
  • ZINNzorg (NL) - the IT department (approx. 15 staff) introduced USM in 2017 in collaboration with Facility Management
  • Zorggroep Drenthe (NL) - IT department applies USM since the beginning of 2018

Because the use of USM is not registered, this list is not exhaustive. All service organizations can use USM in one of the three indicated ways.