USM is deployed by organizations of all sizes, and in all kinds of industries, to get control of their services in a quick and controlled way. Some examples of organizations that are known to use USM:



  • Abiant - IT department of an employment agency in the Northern Netherlands; applies USM since 2019
  • Acknowledge Benelux - IT service provider, applies USM since 2020
  • AGAR Holding - internal IT coordination team, applies USM from 2020
  • AKSI Automatisering - Managed Service provider of approximately 15 staff, started with ISM in 2014 and continued with USM in 2018
  • Amaris Zorggroep - IT organization in healthcare, approx. 20 staff, applies USM since 2017; first collaboration with Facility Management started immediately
  • ANWB - Business Information management team of 20 people, using USM since 2021
  • Arvesta - IT team in the agriculture sector in Belgium, about 50 staff in IT, starts in 2021 with the introduction of USM.
  • Basalt Revalidatie- applies USM since the beginning of 2019 for both IT and Facility Services
  • BAT Niemeijer - IT department of approximately 50 staff, started in 2019 with the introduction of USM
  • Carante Group - IT organization of a cooperation of 13 independent health care organizations
  • Certe (LabNoord) - IT department in healthcare, approx. 8 staff; used ISM in 2011 to gain control and demonstrably meet external requirements and applies USM since 2018
  • City of Gouda - uses USM for IT and facilities
  • City of Utrecht - uses USM for the construction of its new IT organization (Domstad-IT), from 2020
  • City of Utrechtse Heuvelrug - uses USM for improving its services since 2021
  • Datasur - a data center in Suriname, uses USM for the organization of its working methods
  • De Zorggroep - healthcare organization in North and Central Limburg, uses USM since 2019 for a shared service center and tool design
  • DICTU - IT department of 50 employees, started in 2019 with the application of the USM templates and the design of the tooling
  • Dienst Dommelvallei - starts using USM in 2020
  • DNB - Dutch National Bank - applies USM in 2020 for organization improvement
  • DUO - IT department of approximately 250 staff; government organization; has deployed ISM since 2010 to standardize the IT management process; applies USM in part of its organization since 2017
  • Effecta - started with USM in 2019
  • Encaps - managed service provider, start using USM in 2020
  • Eventful - Swedish educational service provider, uses USM since 2021 for improving its service delivery
  • Gomocha - started with USM in 2019
  • Government Datacenter North (ODC-Noord) - has been using USM since 2015
  • GTS Online - started with USM in 2019
  • Hanze University of Applied Science - applies USM in ICT and Facility Management courses starting 2020
  • Holland Colours - applies USM since 2021 for its internal facilitary services
  • Humanitas DMH - applies USM for IT technology and Functional management, since 2020
  • ICTivate - managed service provider; applies USM since 2019
  • In2facts - Belgian software company, applies USM in 2020
  • InfoZorg - ICT service provider, applies USM in 2020
  • Joulz - IT department of around 20 staff, in the energy supply, applies USM in 2020 for IT management, Functional Management and Field Management
  • KleurrijkWonen - IT organization of approximately 20 staff, started in 2017 with the application of USM and uses OTRS as a service management tool
  • Máxima Medisch Centrum - applies USM in 2019 for, among other things, the Medical Technology department; in total around 100 staff are involved
  • NS, afd. Klant Contact Team - will start with USM in 2019
  • NTNT (formerly Groupe OPEN) - IT Managed Service provider with approximately 50 staff, started in 2017 with the introduction of the USM and uses Clientele as a service management tool
  • Public Education City of Groningen - will apply USM in 2019 in its "Integrated Service Desk" project, for uniform processes and working methods for facility services
  • PGB Pensioendiensten - starting with USM in 2019
  • Politiezone Antwerpen - started with USM in 2018 for the Facility department
  • Prodin Business Solutions - IT supplier with around 15 staff Service Support; applies USM since mid-2018
  • RENDO - the last Dutch independent regional gas and electricity network manager applies USM to the IT department since 2018 (approx. 15 staff), and takes steps to ensure that the rest of the organization also works with USM
  • Rotterdam University of Applied Science - applies USM in the IT higher education course since 2019
  • Royal Visio - IT department of approximately 40 staff; healthcare institution; used ISM in 2010 for a merger, for standardization and efficiency improvement, used USM since 2016 for facility management
  • SaNS-EC - manages student administration systems, starts deploying USM in 2020
  • SharingTO - amn education platform, will apply USM to manage service delivery by the shared service center from 2021 onwards
  • Siza - health care organization, uses USM since 2020 for the IT department
  • TNO-GDN - IT department; applies USM since 2019 to improve routines
  • Van Staalduinen Automatisering (VSA) - IT Managed Service Provider of approximately 25 staff, applies USM for IT management since 2020
  • Vertimart - has been using USM since 2018 as a framework to specify service provision and to establish SLAs
  • VieCuri - IT department of a health care organization, applies USM from 2020
  • Waternet - started with USM in 2019
  • Windesheim University of Applied Science - applies USM in the IT higher education course since 2017
  • ZINNzorg - the IT department (approx. 15 staff) introduced USM in 2017 in collaboration with Facility Management
  • Zorggroep Drenthe - IT department applies USM since the beginning of 2018

Because the use of USM is not registered, this list is not exhaustive. All service organizations can use USM in one of the three indicated ways.

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