For registered user organizations that want to deploy USM on their own, the SURVUZ Foundation makes a set of free tools available for the deployment of USM.

Have you studied USM thoroughly and have you taken a well-considered decision to adopt the USM method as the guide for your management system? Then you can use certified USM tools: process model, workflow templates, forms, diagrams, graphics, documents, profiles, etc. Access is free, based on the principle that your organization is willing to share its experiences with other USM users.

USM is a coherent, integral, and integrated system that can have a major impact on the efficiency and sustainability of your organization. If you make the explicit choice to use USM as your standard management system, the SURVUZ Foundation can help you with that. There are two options:

  1. You can implement USM on your own using the free tools for user organizations. Sign up using the form below. You will then receive an invitation to a half-hour introduction to the use of these tools. During this tour, you will receive an account for the environment with these tools. You may also bring colleagues to this introduction.
  2. You can implement USM with the help of one or more USM professionals who have access to a more comprehensive USM Toolkit. This Toolkit requires more knowledge and is only available to internal or external certified USM professionals.

If you are a service provider and want to use USM knowledge and tools to provide better services to USM users, sign up here as a USM Partner.

USM users form a community

The SURVUZ Foundation offers these resources on one condition: the organization is prepared to share its experiences with the other users. For that reason, the registered users of USM are listed here (unless they cannot disclose that they use USM). After all, learning and improvement never end, so knowledge should be shared as much as possible. The SURVUZ Foundation has only one goal: to promote the knowledge and powers of Service Management (see our mission and goals).

Click for a larger image of the USM knowledge platform

The USM resources for users

The USM resources for user organizations are located in a managed environment where SURVUZ adds new resources after testing and certification (see the figure of the USM knowledge platform). In this way, SURVUZ guarantees the quality of the resources and their connection to the architecture of the USM method.

Have you learned enough about USM to decide that you want to use the USM knowledge and instruments to improve your own service management, register here as a USM user organization:

  • This field is for validation purposes and should be left unchanged.
  • Specify the domains within your organization, involved in the USM deployment
  • Select one or more options
  • Please enter a number from 1 to 100000.
  • Select one or more options
  • USM tools are shared with organizations that choose to adopt USM as the guidance for setting up their service management operations. Make sure you first make that choice before requesting access to the USM resources.
  • If you are not willing to disclose that you use USM resources, do not submit this form. If political reasons make disclosure impossible, please contact the SURVUZ Foundation so we can look for options.
  • E.g. in case you selected "otherwise" in one of the questions.