For readers of the USM Repository, there is an environment with free additions to the content of the Repository. Certified USM Coaches get a toolkit filled with resources to support USM's deployment. For registered user organizations that want to deploy USM on their own, there are now also free tools for the deployment of USM.

Have studied USM thoroughly and have you taken a well-considered decision to adopt the USM method as the guide for your management system? Then you can use certified USM tools: process model, workflow templates, forms, diagrams, graphics, documents, profiles, etc. Access is free, based on the principle that your organization is willing to share its experiences with other USM users.

USM is a coherent, integral, and integrated system, and it can have a major impact on the efficiency and sustainability of your organization. If you make the explicit choice to use USM as a standard management system, SURVUZ Foundation can help you with this. Those who see USM as a repository of components you can shop out of, miss out on the message of the system character of USM, and can also contribute little to the USM knowledge community. That's why we are strict when it comes to admission to that community and the associated resources.

USM users form a community

The SURVUZ Foundation offers a free set of support resources to user organizations that make a deliberate choice for USM, on one condition: that the organization is prepared to share its experiences with the other users. After all, learning and improvement never end, and SURVUZ Foundation has only one goal: to promote the knowledge and possibilities of Service Management. In doing so, SURVUZ aims to improve the application of Service Management knowledge in practice, bearing in mind its mission and associated goals.

Click for a larger image of the USM knowledge platform

The USM resources for users

The USM resources for user organizations are located in a managed environment where they are further developed and where USM users exchange their experiences (see the figure of the USM knowledge platform). SURVUZ adds - after testing and certification - new resources to this environment. In this way, SURVUZ guarantees the quality of the resources and their connection to the architecture of the USM method.

If you are a user organization and you want to use USM to improve your service management, register here as a USM user organization and get your access to the USM user resources:

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