Starting 2017, Dutch organizations have used USM for the improvement of their service delivery and cases are being documented. In other countries, cases are emerging from 2021 onward, after USM became available in English. This page only shows cases and background material in English. For cases on health care and municipalities in Dutch, please go to the Dutch version of this page.
Health care case
Watch the presentation of Ilona Pullens, ceo at Infozorg, explaining how they used USM and what it delivered to their company.
This interview was presented at the Dutch NORA Open Day of Architecture.
Read ICT/Magazine for the interview “USM provides freedom within constraints”, about the introduction of USM (read here online).
Government case
Dutch Ministry: Jeroen Bekaert, project manager & coach Process-based Working at a Dutch Ministry, presents the improvement project that started in 2020 based on USM. What was the initial situation, how was the improvement set up and what has been achieved. Involved teams included ICT and Facilities (Building Management, Security, Catering & Mail Handling).
Telecom case
DNA Oyj: Jaakko Salmela, Service Level Manager with DNA, part of Finnish Telecom provider Telenor, explains how DNA adopted USM, the values and benefits it has brought to DNA, and why he recommends USM to others. Watch this short video recording, as part of a USM Revolution webinar.
