The term process is frequently misused in service management contexts.
Defined as "a series of activities that are meaningful for the customer, with a specific goal", a process should be limited to activities. However, without exception, all current frameworks, standards, and reference architectures describe combinations of people, process and technology, when they discuss processes. They therefore describe practices, and practices are not processes: practices are derived from processes.
Visit the USM Wiki for detailed information about USM's unique process model.
