All organizations are service organizations. They must all be in control of their contribution to service supply chains in service ecosystems. And control is first a matter of management, and only then a matter of technology.

Strong chains require strong links.
Therefore, they all need a common management strategy: every team, every organization is nowadays just a link in supply chains and ecosystems. Efficient and effective interoperability requires a strategic cooperation. Anyone having to choose from the two chains below will immediately see why that is.

USM Customer-Provider Interaction Model.
The USM management system acts as the standard for that link, with which we can set up the sustainable interoperability of a 'connected society'.

The USM Library contains numerous instruments and guidance to support you with that. All questions about USM and Enterprise Service Management can be placed in the USM Customer-Provider Interaction Model. Read the details on the model in the USM Wiki.

USM Wiki »

The USM Method is crucial for the successful deployment of the traditional practice-based frameworks, techniques and standards.

The USM Method is complementary to the traditional practice-based frameworks, techniques, and standards. It specifies the Enterprise Service Management Architecture to create an Enterprise Service Management System that can be used to deploy any combination of any number of practices from the right-hand side of the image. This is the core of USM's new thinking, which realizes a sustainable reduction in the complexity of organizations, chains, and ecosystems. And you can do it yourself.



Note: The USMBOK Universal Service Management Body of Knowledgetm is in no way related to the Unified Service Management Method (USM Method) or its acronym USM, which are part of the Enterprise Service Management Body of Knowledge (ESMBOKtm)”