All organizations are now service organizations. We live in the era of the Service-Dominant logic. A lot of energy goes into the technological infrastructure needed to provide these services. In order to successfully deploy that infrastructure in a complex organization or society, a common management strategy is required: every team, every organization is nowadays just a link in supply chains and networks. Efficient and effective interoperability requires a strategic cooperation. Anyone having to choose from the two chains below will immediately see why that is.


The USM management system acts as the standard for that link, with which we can sustainably set up the interoperability of that 'connected society'. The USM Library contains numerous products and guidance to support you with that. All questions about USM and integral service delivery (Enterprise Service Management) can be placed in the USM Customer-Supplier Interaction Model (see the image below).

USM Customer-Supplier Interaction Model. Click for a larger image

The USM Library pages are part of the ESMBOK™, the Enterprise Service Management Body of Knowledge™.