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The USM method

What is USM?
Where does USM come from?
Why USM?
Who is USM for?
What makes USM special?
What does USM deliver?
What does USM cost?
What are USM products?
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What is a service?
What is a method?
What is service management architecture?
What is a service management system?
What is enterprise service management?
How mature is your organization?

Quotes

We cannot solve our problems with the same thinking we used when we created them.
Albert Einstein

The righter we do the wrong thing, the wronger we become.
Russell Ackoff

Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.
Steve Jobs

At the end of the day, all organizations are service providers, regardless of what they produce.
Christian Grönroos

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