These Terms and Conditions of Use and Privacy Policy (the "Terms and Conditions") were last updated on January 24, 2023. The update includes

Welcome to SURVUZ, the web platform for service patterns. As used in these Terms and Conditions, the term "Platform" refers to the Web site located at as well as online services that include, but are not limited to, our e-mail newsletters, our archives, our premium online content, and our online discussion forums. You agree that your use of the Platform is subject to the following Terms and Conditions. These Terms and Conditions may be modified at any time and from time to time; the date of the most recent changes or revisions will appear on this page. Continued access to the Web site by you will constitute your acceptance of any changes or revisions to the Agreement. If you do not agree with the Terms and Conditions, please do not use this Web site.

Content of the Platform

The content contained on the Web site is provided by SURVUZ as a service to you for your use on an "as is, as available" basis and may be used by you for information purposes only. You acknowledge that you are using the Platform at your own risk. SURVUZ assumes no responsibility for error or omissions in these materials. SURVUZ makes no commitment to update the information contained herein. SURVUZ makes no, and expressly disclaims any and all, representations or warranties, express or implied, regarding the Platform, including without limitation the accuracy, completeness, or reliability of text, graphics, links, products and services, and other items accessed from or via the Platform, or that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. No advice or information given by SURVUZ or any other party on the Platform shall create any warranty or liability. SURVUZ does not warrant or make any representations regarding the use or the results of the use of the materials at the Platform in terms of their correctness, accuracy, timeliness, reliability, or otherwise. Under no circumstances shall SURVUZ or any of its parents, subsidiaries, affiliates, or their respective partners, officers, directors, employees, or agents be held liable for any damages, whether direct, incidental, indirect, special, or consequential, and including, without limitation, lost revenues or lost profits, arising from or in connection with your use, reliance on, or performance of the information on the Platform.

Unplanned outages of the Platform may occur. SURVUZ shall have no liability for the resulting unavailability of the Platform or for any loss of data or transactions caused by planned or unplanned system outages, or any outages of webhost providers or the Internet infrastructure and network external to the Platform.

Products and services in the shop

For all products and services in the SURVUZ Shop, we refer to the Nederland ICT Terms and Conditions.


All materials published on the Platform are protected by copyright laws, and may not be reproduced, republished, distributed, transmitted, resold, displayed, broadcast, or otherwise exploited in any commercial manner without the express written permission of SURVUZ. You may download freely accessible material from this Platform for your personal and noncommercial use only, without altering or removing any trademark, copyright, or other notice from such material. In the event you believe that any content posted on the Platform infringes your copyright or other intellectual-property rights, you may notify SURVUZ by providing the information to SURVUZ:

User Generated Content

SURVUZ, through its forums, provides users an opportunity to post content to the Platform. SURVUZ does not necessarily endorse, support, sanction, encourage, or agree with content posted by users. You shall not post or transmit any unlawful threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane, or indecent information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate national or international law, or infringe upon another's copyright or trademark. You understand that all information, data, text, software, music, sound, photographs, video, messages, or other materials posted or transmitted in a Platform forum, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such content originated. This means that you, and not SURVUZ, are entirely and solely responsible for all content that you upload, post, or otherwise transmit via the Platform. SURVUZ does not and cannot review the content posted by users and is not responsible for such content. However, SURVUZ shall have the right, but not the obligation, to delete, move, or edit any content that violates this agreement or is otherwise objectionable as determined by SURVUZ in its sole discretion and without notice.

If you upload, post, or otherwise transmit content to the Platform, you acknowledge that any such submissions may be edited, removed, modified, published, transmitted, and displayed by SURVUZ in any medium now existing or hereinafter invented, and for any purpose, including commercial uses. You waive any moral rights you may have in having the material edited, removed, modified, published, transmitted, or displayed in a manner not agreeable to you.

You agree to indemnify SURVUZ and its parents, subsidiaries, and affiliates, and each of their respective partners, officers, directors, employees, and agents, against, and to hold each of them harmless from, any and all claims and liabilities (including attorney's fees) that may arise from your submissions, from your unauthorized use of material obtained from the Platform, from your breach of these Terms and Conditions, and from any such acts arising through your use of the Platform.

Premium Online Content

Purchasers of premium online content are not permitted to share, distribute, sell, or otherwise transfer their password to other individuals. The password is for the purchaser's sole use. Significant or unusual use of a single password (including but not limited to significant use of a single password on multiple computers) could result in suspension of that password. Premium online content is protected by copyright laws, and may not be reproduced, republished, distributed, transmitted, resold, displayed, broadcast, or otherwise exploited in any manner without the express written permission of SURVUZ.

Featured Services

SURVUZ is committed to providing visitors to its site with as many features as possible. The companies that SURVUZ selects as featured services providers offer products and services that site visitors may find useful. SURVUZ in certain cases may have a business relationship with certain third parties that it selects as a featured service providers. SURVUZ is not responsible for the accuracy or reliability of any advice or information given, or of any statement made, by the companies providing featured services, or for the content, services, products, or advertising on or available from their Web sites, or for the availability and operations of their Web sites.


You agree that any claim, action, or proceeding arising out of these Terms and Conditions, or your use of the Platform, shall be governed by and construed in accordance with the laws of the Netherlands applicable to contracts to be wholly performed therein, and any action based on or alleging a breach of this Agreement must be brought in a court in the Netherlands. In addition, you agree to submit to the personal jurisdiction of such a court.

Privacy Policy

The privacy policy applies to the Platform only and does not cover information collected on any third-party sites to which this Platform links. This privacy policy is part of, and must be read in conjunction with, the Platform's Terms and Conditions. You can read the entire Terms and Conditions by either scrolling up to the top of this page. If you do not agree with the Terms and Conditions in their entirety, please do not use this Platform.

Platform Users

SURVUZ generally collects personally identifiable information such as a name, e-mail address, company or telephone number with your specific knowledge and consent. Occasionally, visitors to our Platform may be asked to supply certain personally identifying information, which is then retained by SURVUZ. For example, we can ask you for certain information if you choose to subscribe to our e-mail newsletters. If you choose to give us personally identifying information at such time, such information will be retained by us and used only to provide you with products or services you have requested, or with additional information from SURVUZ about SURVUZ, its affiliates, or selected outside companies whose products or services we feel may be of use to you. Any information from selected outside companies will be transmitted by SURVUZ so that such companies will not have access either to your e-mail address or to your other personally identifying information. Moreover, we will not sell or rent any personally identifying information obtained through the Platform (other than in connection with magazine subscriptions ordered, as explained below) to any other company or organization.

If, at some point after giving SURVUZ your personally identifying information, you do not wish to continue to receive additional information from SURVUZ about SURVUZ, its affiliates, or selected outside companies, in general, you may opt out by e-mailing and put the words "remove my name" in the subject line of your email; in the case of our e-mail newsletters, you also may follow the unsubscribe procedures at our e-mail newsletter registration page. Removing your entire account will also result in removing all of your credentials from the Platform and ceasing any information being sent to you from the Platform.

From time to time, the personally identifying information that you provide to us may be shared with our suppliers or service providers who assist us in maintaining and managing our newsletters, our archives, our premium online content, and other activities on the Platform. Such suppliers or service providers may use your personally identifying information only in the course of providing services to SURVUZ, but they may not use such information for other purposes.

While your individual information is protected as discussed above, SURVUZ reserves the right to use such individual information to create aggregated, anonymous data about users in order to develop statistics about activity on and visitors to the Platform. In addition, SURVUZ may disclose personal information if we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of the Platform; or (4) protect the personal safety, property, or rights of our users or the public.

Children's Online Privacy Protection Act

No one under the age of 13 should provide any personal information. In general, SURVUZ does not knowingly collect personally identifiable information from children under 13. If in limited circumstances we do knowingly collect personally identifiable information from children under the age of 13, we will do so only with verified parental consent prior to collection. In the event that we learn that we have collected information from a child under the age of 13 without verification of parental consent, we will delete this information from our database as quickly as possible. If you believe the Platform has any information about anyone under 13, please contact us at

Cooling-off period

Purchases on the USM portal are subject to a statutory 14-day cooling-off period, except for download as these have been consumed at the moment of download. A 14-day refund period applies to all returned goods.