The SURVUZ Foundation manages the specification of USM, focuses on quality control, and oversees adequate support in practice. To that end, the Foundation accredits USM partners who want to work with the USM method, the Foundation certifies USM Professionals who do the work, and the Foundation certifies the USM products that are used in practice. All accredited partners have a seat in the USM Management Group that manages USM.

We support User Organizations

We support user organizations that want to embrace and deploy USM in their own practice. We offer free USM resources on one condition: that you're willing to share your experience and lessons learned with other USM users. USM is a community effort.

Request access to the USM resources as a user organization »

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We support Providers

Economy also requires professional providers of all kinds of facilities, including coaching, training, products, audits. We differentiate between Deployment partners, Education partners, and Product partners. These providers are also supported by the SURVUZ Foundation, provided they work with certified professionals who have demonstrated their skills. Accreditation as a professional USM partner in the USM ecosystem requires an association agreement with the SURVUZ Foundation, in which the partner subscribes to the mission and goals and IP of the SURVUZ Foundation. The same applies to Associates: USM user organizations that want to have a certified internal USM coach.

If you are interested in empowering your professional services with USM, please apply for your association with the SURVUZ Foundation below.

Association with the SURVUZ Foundation »

We support USM Professionals

USM Professionals are qualified specialists who use USM in the delivery of their services. They have access to free USM resources provided by the SURVUZ Foundation, and they have demonstrated the ability to explain USM to others. USM Professional always work for a USM Partner, or they are an USM Partner.

USM Coaches: We support USM Deployment Partners and their USM coaches who want to support user organizations in their USM deployments. The also support Associates: USM user organization with an internal USM Coach. We offer a USM Project Toolkit with many templates, prototypes, questionnaires, tools, and documents for free to these USM coaches, on one condition: they must have demonstrated their skills in terms of understanding USM and being able to coach others with the USM Project Toolkit. This requires a USM Professional training and an assessment.

Register for the certification as USM Coach »

USM Trainers: We support USM Education Partners and their professional trainers, with a free USM Training Library, composed of all training slide decks and the games, exercises, and mock exams that are used for regular USM training. On one condition: the trainers must have demonstrated their skills in terms of their training capabilities and their knowledge and understanding of USM. This requires a USM Professional training and an assessment. We support APMG as the exclusive USM Exam partner.

Register for the certification as a USM Trainer »

USM Product experts and auditors: We support USM Product Partners who want to offer products to their customers that support the deployment of USM. They either develop new USM products or turn their existing products into a suitable version for use in USM. Think of service management tools, knowledge products, and games. We support these suppliers on one condition: they must have demonstrated that their product is indeed capable of supporting a USM deployment, or a USM training. The demonstration is formalized through a tool audit, by a certified USM Tool Auditor.

Request a product audit »

We support Public Education Institutes

We support universities, highschools, and universities of applied science, with a free Online Learning Environment that can be customized to the specific wishes of the institute. The Learning Environment includes flash lectures, slide decks for the lectures and for the additional Readers, exercises, videos, mock exams, templates, and tools. All in a separate student and a separate teacher environment (with additional guidance).

Request your own online Learning Environment for USM education »