The unified management system
for all service providers
for all service providers
A warm welcome to our first Canadian USM Partner: TASM Consulting Inc.. TASM Consulting is managed by Bruce Simpson, who recently completed the USM Professional track and joined the USM community. Bruce Simpson: “Throughout my career, I’ve had the priv
A warm welcome to our new USM Partner: Aurora Red Technology LLC. Aurora Red Technology is a US-based service management consulting company, also active in the Middle East. When asked “Why did you want to become a USM Partner? What is your goal?”, Mich
A warm welcome to our latest USM Professional, Donabet Donikian! With over 35 years of experience in many fields of management, Donabet focuses consistently on creating meaningful impact for individuals and organizations – ond he can now do that with t
USM will be available at SITS25 in the Netherlands, September 16 in Utrecht. Among a truckload of tool suppliers we’ll help you get the most out of whatever product you prefer, by helping you set up your management system before you start deploying tha
The USM Wiki is now available in 𝐏𝐨𝐫𝐭𝐮𝐠𝐮𝐞𝐬𝐞, next to English, Dutch, and German! A big thanks to Jose Ruivo, from Qualius, our Portuguese USM Translation Officer, who took 𝑡ℎ𝑒 𝑑𝑒𝑒𝑝 𝑑𝑖𝑣𝑒 𝑖𝑛𝑡𝑜 𝑈𝑆𝑀 and spent a lot of effort in the translation. What better
The USM Service Model Canvas is now available for USM users, based on the USM specification of a service. Registered users can download a fillable PDF from the user environment. Use the Canvas to specify a service. The downloadable and fillable PDF sho
Starting March 2025, the USM Foundation E-learning course is available, aimed at service management professionals that want to study USM in an online, self-paced format. Read the full message here.
xamplo AG is associated as a USM Deployment Partner. With this association, the delivery of USM-based services in Switzerland is now supported by a local Swiss partner. xamplo AG also supports USM users in Germany and Austria, to cover the rapidly grow
The universality (the “U”) of USM supports numerous practices and techniques, such as SIAM, DevOps, and agile/scrum. All those practices and techniques ultimately serve one and the same objective: better service delivery. USM provides the universal man
USM Awareness Workshops are client-specific sessions that can be used in different phases of a USM deployment (Intake, Plan or Learn). These workshops: train participants in their capability to recognize and interpret (their own) local practices (routi