The unified management system
for all service providers
for all service providers
The USM Service Model Canvas is now available for USM users, based on the USM specification of a service. Registered users can download a fillable PDF from the user environment. Use the Canvas to specify a service. The downloadable and fillable PDF sho
Starting March 2025, the USM Foundation E-learning course is available, aimed at service management professionals that want to study USM in an online, self-paced format. Read the full message here.
xamplo AG is associated as a USM Deployment Partner. With this association, the delivery of USM-based services in Switzerland is now supported by a local Swiss partner. xamplo AG also supports USM users in Germany and Austria, to cover the rapidly grow
The universality (the “U”) of USM supports numerous practices and techniques, such as SIAM, DevOps, and agile/scrum. All those practices and techniques ultimately serve one and the same objective: better service delivery. USM provides the universal man
USM Awareness Workshops are client-specific sessions that can be used in different phases of a USM deployment (Intake, Plan or Learn). These workshops: train participants in their capability to recognize and interpret (their own) local practices (routi
tussom has been audited against the requirements of an enterprise service management tool, as specified in the USM Method, and it passed with flying colors. The 100% pass means that organizations that use USM for the specification of their management s
We are pleased to announce the first certified USM Professionals in India and Germany. Chetan Nagaonkar, Director of USM Deployment Partner eStomi Technologies in India, has completed his USM Professional path and is now bringing USM to India and other
On March 29, 2-5 PM CET, SURVUZ Foundation and 4me organize a unique interactive workshop to see the details of how Xurrent (formerly 4me) supports USM. The workshop is a Zoom event, presented by Frank de Jong, 4me’s product marketing manager. This is
vitamin-S.consulting is associated as a USM deployment partner. With this association, the provision of USM-based services in Austria, as well as in the surrounding German-speaking region, is now supported. The rapidly growing interest in USM in that r
MindMagine is associated as a USM deployment partner. Staff members of MindMagine have now done the USM training. This is the first step to delivering USM-based services in Malaysia and the surrounding region. MindMagine is a training and consulting fi