Ambitious service providers do it with USM

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Only few things are more variable than services. However, service management is universal. Smart service organizations can set up and integrate their routines, their organization and their tooling in a quick, easy and cheap way with the help of the USM method: Unified Service Management. They thus lay the foundation for a customer-focused, continuously improving organization. With USM they reduce the complexity of their organization and tooling, and they enable a sustainable service delivery.

The U stands for Universal

USM is suitable for all service organizations, whether it is a facility discipline such as IT, Building Management, Human Resources or Security, or a primary discipline, such as a municipality or a healthcare institution.

USM specifies a service management architecture you can use for the quick and simple creation of your integral and integrated service management system. Any service organization can manage all its service activities with no more than 8 standard USM workflows, enabling a huge reduction in complexity and cost.

A standard service management system makes everything easier

USM fits perfectly with modern approaches such as Enterprise Service Management or Integrated Facility Management. With USM you set up a sustainable Shared Service Center, integrating IT and other facility disciplines.

Use the USM management system to get in control of your services, to achieve improvement goals, and to comply with popular standards such as ISO27001 or ISO20000. Or deploy the practices of popular frameworks such as ITIL, BiSL or COBIT, or the reference architecture of your choice.

Let modern techniques such as Lean, Agile and DevOps work with USM: instead of "polishing the outside", you work at the heart of a healthy organization.

"Deploying USM" is simply learning to apply USM in your own service organization.

Together with those frameworks, reference architectures and techniques, USM provides a powerful combination: the foundation for your sustainable services.



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