Ambitious service providers do it with USM

Only a few things are more variable than services. However, managing services is universal. Smart service organizations can set up and integrate their routines, their organization, and their tooling in a quick, easy, and cheap way with the help of the USM method: Unified Service Management. They thus lay the foundation for a customer-focused, continuously improving organization. With USM they reduce the complexity of their organization and tooling, and they enable sustainable service delivery.

The U stands for Universal

The USM web-book

USM fits all service organizations, whether it is a facility discipline such as IT, Building Management, Human Resources or Security, or a primary discipline, such as a municipality or a healthcare institution. USM specifies a service management architecture you can use for the quick and simple creation of your service management system. Any service organization can manage all its service activities with no more than 8 standard USM workflows, enabling a huge reduction in complexity and cost.
USM gives you access to the Enterprise Service Management Body of Knowledge (ESMBOK™) which is accessed via this portal.

A standard service management system makes everything easier

USM fits perfectly with modern Enterprise Service Management or Integrated Facility Management. With USM you set up a sustainable Shared Service Center, integrating IT and other facility disciplines. Use the USM management system to get in control of your services, to achieve improvement goals, and to comply with popular standards such as ISO27001 or ISO20000. Or deploy the practices of popular frameworks such as ITIL, BiSL, or COBIT, or the reference architecture of your choice. Improve the results of modern techniques such as Lean, Agile, and DevOps work with USM: instead of "polishing the outside", you work at the heart of a healthy organization. "Deploying USM" is simply learning to apply USM in your own service organization.

Together with those frameworks, reference architectures and techniques, USM provides a powerful combination: the foundation for your sustainable services.


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