USM Professionals have delivered many presentations on USM, and on the way USM can support specific topics in  the domain of service management.

Check out these English spoken videos in this table to learn more about USM. Just click the images...  For Dutch videos, switch to Dutch. For German-spoken videos, switch to this page.

LinkDateTitlePresenter, detailsDuration
2-2-2026From Silos to EcosystemOrganizing coherence and collaboration through a shared management architecture (USM). Download your free copy of the book here.
Click the image to watch the 6-minute video. Watch the 2-minute video here.		[0:06] and [0:02]
7-1-2026Capabilities - From Air Castles to RealityHow USM realizes the imaginary capabilities with a real operating system. For the 2-minite summary video, click here.[0:05] and [0:02]
7-1-2026Risk Management is Everyone's Business - A USM ExplainerHow Risk Management is part of daily operations in USM's 1-5-8 formula[0:07]
7-1-2026The Retained Organization (USM Edition)Reclaiming the System in an Outsourced World.
For a more detailed, 7-minute edition of the video, click this link.
To get the free download book (no registration required), click this link.		[0:02'] and [0:07]
6-12-2025USM - Your Operating ModelEnterprise Architects often talk about Capabilities, without explaining how these can be realised in the associated Operating Model. USM provides the solution. Based on an Enterprise Service Management Architecture, USM specifies the Service Management System for your Local Operating Model. (For a French version, click here).[0:02']
6-12-2025Capabilities - New Word, Old ProblemEnterprise architects tend to study 'capabilities' - but what does this deliver if you don't know how to bring these to practice? What's the Operating Model to mobilize these capabilities in a sustainable, effective, and efficient way? USM provides the answer by offering a universal management architecture that helps you specify your local management system - for your local Operating Model.[0:02']
29-11-2025The 1-5-8 Formula of USM, to get in control of your enterprise service managementUSM's enterprise service management architecture and system explained in 2 minutes[0:02']
29-11-2025Archimate Model of a Standard Government Operating ModelA standardized model of USM's architecture, modeled with Archimate[0:02']
27-11-2025Blueprint for Real MaturityVideo: How do you create a holistic approach to value delivery? Bringing us from the traditional looking-inside to the point where we can start reasoning from the customer's experience in terms of business value?[0:02']
27-11-2025VALUE - A New Approach to Maturity in Service ManagementVideo on how USM enables a value-driven service strategy: How do you turn from looking inside (at best practices and frameworks) to looking outside - at the customer's business effects? The answer requires a systematic approach, and a different view on reality. Einstein said it best: "You can't solve a problem with the same thinking that caused it".[0:02']
21-11-2025Simplify Service ManagementVideo on how USM solves the complexity that is the dominant busines model of suppliers in the market, and enables an ESM strategy[0:02']
21-11-2025Taming Complexity with USM, A Total Game Changer for Ashby's LawVideo summary of the presentation "How USM supports variety reduction in the Viable System Model (VSM)"[0:02']
07-11-2025How to make a success of ITIL4 with USM - solving the blind eye of ITIL
(For the French edition, click here.)		Video summary of the ebook"How to make a success of ITIL4 with USM" [0:02']
07-11-2025Government as a Service Provider - for integrated public services.Video summary of the paper "Government as a service provider" (free download). Check the infographic:  [0:02']
07-11-2025Build a Real ESM Strategy on USM - How to avoid the tool trap of ESM tool vendors.Video summary of the paper "Meet the new cash cow: Enterprise Service Management (ESM)" (free download) [0:02']
07-11-2025Enterprise Service Management with USM - The concept of the link.Video summary [0:02']
07-11-2025Demystifying the term "Maturity" - Look beyond capability, to value.Video summary of the ebook "Demystifying the term Maturity" [0:02']
07-11-2025Demystifying the term "Process" - The most (ab)used term in the management domain.Video summary of the ebook "Demystifying the termProcess" [0:02']
07-11-2025Demystifying the term "Value Stream" - Old Wine in New BottlesVideo summary of the ebook "Demystifying the term Value Stream"[0:06']
07-11-2025Building the Outsourcing Chain with USMVideo summary of the way USM supports sourcing chains[0:07']
07-11-2025USM: From Chaos to ControlVideo summary of the way USM supports control at an enterprise level [0:02']
22-10-2025The Service Model Canvas - Define a Service in such a way that it covers both the performance and the experience, in just a single integrated Service Agreement.Video summary of the Service Model Canvas [0:02']
22-10-2025The Service Integrator - The Architecture of Coherence in a Fragmented World (English edition) (click here for German edition)Video summary of the report The Service Integrator[o:o6']
16-10-2025Building the Future of Service Management: USM & itSMF Malaysia Relaunch - Webinar RecordingMichiel de Boer & Jan de Vries, guest: Donabet Donikian[1:03']
Feb 2025Meet Edwin: One of our brilliant students at MindMagine's USM Foundation training!Edwin Y., graduate associate at Payments Network Malaysya (PayNet)[0:03']
Feb 2025How Unified Service Management (USM) Drives Service Value & Team Alignment | Student FeedbackSu Ne, Head of Risk, Controls, QA Automation, at Payments Network Malaysya (PayNet)[0:02']
Feb 2025Meet Charles: One of our brilliant students at MindMagine's USM Foundation training!Charles Ding, mgr Technology, Governance, Risk, Compliance, at Payments Network Malaysya (PayNet)[0:02']
10-12-2024The USM Revolution: Service Management Unlocked - Episode 6: Designing Your Service Organization With Systems ThinkingAPMG & USM Panel[1:01']
19-11-2024The USM Revolution: Service Management Unlocked - Episode 5: USM & Workflows, Customer Journeys, Value Streams, and CapabilitiesAPMG & USM Panel[1:02']
15-10-2024The USM Revolution: Service Management Unlocked - Episode 4: The Universal Process Model for Service ManagementAPMG & USM Panel[1:02']
2024The USM Revolution: Service Management Unlocked - Episode 3: Service Management Architecture & SystemAPMG & USM Panel[1:11']
2024How the NORA embraces USM in the Dutch national government reference architectureEric Brouwer[0:02']
2024The USM Revolution: Service Management Unlocked - Episode 2: The Concept of a ServiceAPMG & USM Panel[1:02']
2024The USM Revolution: Service Management Unlocked - Episode 1: Service Management UnlockedAPMG & USM Panel[1:01']
2024Self-Paced USM Introduction (7 videos)John Worthington[1:34']
April 2024MindMagine Workshop: Unveiling Next-Gen Service Management & Antifragility in an Era of ChangeMichiel de Boer & Jan de Vries[01:45']
April 2024Interview of MindMagine with Jan van BonMichiel de Boer[00:30']
December 2023Missing the forest for the (Service) treesJohn Worthington[03:26']
September 2023Introduction of USM to itSMF Australia - part I: Repairing ITIL's blind eye with service management architectureJan de Vries[00:49']
April 2023Unified Service Management and the Radical EnterpriseJohn Worthington[00:08']
March 2023Unifying Service Management with the USM MethodJohn Worthington, for itSMF USA[00:59']
March 2023What is the Unified Service management (USM) Method?John Worthington, for itSMF USA LIG Minnesota[00:53']
March 2023Taking a Deep Dive in 4me and USMFrank de Jong[02:41']
March 2023How a great Customer Experience become RoutineJohn Worthington[00:04']
February 2023USM-NOW: Automation in a Service Management ContextJohn Worthington[00:04']
January 2023Introduction video for itSMF USA CoI on USMJohn Worthington[00:01']
November 2022 ESM and the Big Re-Think: Sustainable ESM with the USM MethodJohn Worthington[00:41']
October 2022How to make a success of ITIL4 with USM - PART IIJohn Worthington, for itSMF USA[01:01']
September 2022Simplifying Service Management for the Enterprise - ITIL 4 and the Unified Service Management method - PART IJohn Worthington, for itSMF USA[00:55']
July 2022USM4me - about value streamsJohn Worthington[00:02']
June 2022Why we need to simplify enterprise service management.John Worthington[00:02']
June 2022Inside-out value streams: stuck the Muda again.John Worthington[00:10']
June 2022Establishing a business lane for your ITIL roadmap with the USM methodJohn Worthington[00:20']
May 2022A USM journey to become a better government service providerJeroen Bekaert[01:05']
May 2022USM Executive OverviewJohn Worthington[00:19']
March 2022Podcast: A transformational approach to Service Management with USMRichard Pharro, CEO APMG Int., and Jan van Bon[00:27']
March 2022Short introduction into USMJohn Worthington[00:02']
February 20227 steps to Demystify Demand & Portfolio ManagementPieter Hoekstra[00:30']
December 2021
Conference THE FUTURE OF EUROPE, Q&A, going into details
Pieter Hoekstra & Jan van Bon[00:30']
December 2021
Conference THE FUTURE OF EUROPE, intro + interview, explaining how 8 workflows help transforming to a digital service organization 
Pieter Hoekstra & Jan van Bon[00:59']
June 2021How USM supports variety reduction in the Viable System Model (VSM)Jan van Bon, for SCiO Europa[01:24']