USM Professionals have delivered many presentations on USM, and on the way USM can support specific topics in the domain of service management.
Check out the videos in this table to learn more about USM. Just click the images...
Link | Date | Title | Presenter | Duration |
2024 | The USM Revolution: Service Management Architecture & System | APMG & USM Panel | [1:11'] | |
2024 | How the NORA embraces USM in the Dutch national government reference architecture | Eric Brouwer | [0:02'] | |
2024 | The USM Revolution: Service Management Unlocked - Part 2: The Concept of a Service | APMG & USM Panel | [1:02'] | |
2024 | The USM Revolution: Service Management Unlocked - Part 1: Service Management Unlocked | APMG & USM Panel | [1:01'] | |
2024 | Self-Paced USM Introduction (7 videos) | John Worthington | [1:34'] | |
April 2024 | MindMagine Workshop: Unveiling Next-Gen Service Management & Antifragility in an Era of Change | Michiel de Boer & Jan de Vries | [01:45'] | |
April 2024 | Interview of MindMagine with Jan van Bon | Michiel de Boer | [00:30'] | |
December 2023 | Missing the forest for the (Service) trees | John Worthington | [03:26'] | |
September 2023 | Introduction of USM to itSMF Australia - part I: Repairing ITIL's blind eye with service management architecture | Jan de Vries | [00:49'] | |
April 2023 | Unified Service Management and the Radical Enterprise | John Worthington | [00:08'] | |
March 2023 | Unifying Service Management with the USM Method | John Worthington, for itSMF USA | [00:59'] | |
March 2023 | What is the Unified Service management (USM) Method? | John Worthington, for itSMF USA LIG Minnesota | [00:53'] | |
March 2023 | Taking a Deep Dive in 4me and USM | Frank de Jong | [02:41'] | |
March 2023 | How a great Customer Experience become Routine | John Worthington | [00:04'] | |
February 2023 | USM-NOW: Automation in a Service Management Context | John Worthington | [00:04'] | |
January 2023 | Introduction video for itSMF USA CoI on USM | John Worthington | [00:01'] | |
November 2022 | ESM and the Big Re-Think: Sustainable ESM with the USM Method | John Worthington | [00:41'] | |
October 2022 | How to make a success of ITIL4 with USM - PART II | John Worthington, for itSMF USA | [01:01'] | |
September 2022 | Simplifying Service Management for the Enterprise - ITIL 4 and the Unified Service Management method - PART I | John Worthington, for itSMF USA | [00:55'] | |
June 2022 | Why we need to simplify enterprise service management. | John Worthington | [00:02'] | |
June 2022 | Inside-out value streams: stuck the Muda again. | John Worthington | [00:10'] | |
June 2022 | Establishing a business lane for your ITIL roadmap with the USM method | John Worthington | [00:20'] | |
May 2022 | A USM journey to become a better government service provider | Jeroen Bekaert | [01:05'] | |
May 2022 | USM Executive Overview | John Worthington | [00:19'] | |
March 2022 | Podcast: A transformational approach to Service Management with USM | Richard Pharro, CEO APMG Int., and Jan van Bon | [00:27'] | |
March 2022 | Short introduction into USM | John Worthington | [00:02'] | |
February 2022 | 7 steps to Demystify Demand & Portfolio Management | Pieter Hoekstra | [00:30'] | |
December 2021 | Conference THE FUTURE OF EUROPE, Q&A, going into details | Pieter Hoekstra & Jan van Bon | [00:30'] | |
December 2021 | Conference THE FUTURE OF EUROPE, intro + interview, explaining how 8 workflows help transforming to a digital service organization | Pieter Hoekstra & Jan van Bon | [00:59'] | |
June 2021 | How USM supports variety reduction in the Viable System Model (VSM) | Jan van Bon, for SCiO Europa | [01:24'] |