Join us in the morning event on Unified Service Management: service management, simplified.
January 19, 20 or 21 | 10:00 – 13:00 | Porto Innovation Hub.
More than 30 practices. Tools bent out of shape to fit them. Every department speaking its own service management dialect.
Sound familiar? Then you already know ITIL’s limits. Now discover the alternative.
Unified Service Management (USM) is an open method, born in the Netherlands, that reproduces any collection of best practices with one coherent architecture and an integrated systematic approach.
To benefit from this event's content, you don’t need to know anything about USM yet. If you know ITIL, you have a head start, because ITIL’s blind spots are exactly where we begin. Not familiar with ITIL? No problem, we explain the essentials along the way, so you’ll pick it up easily.
The morning at a glance:
- 10:00 Coffee and walk-in
- 10:15 Where ITIL stops, USM starts
- 11:15 Break
- 11:30 Open space: you set the agenda
- 12:15 Lunch and networking
- 13:00 Close
Five reasons to rethink service management
- Simple beats sprawling. Instead of dozens of separate practices, one small, fixed process model for a management system with integrated workflows. Easy to understand, easy to run.
- One model, every service. IT, facilities, HR: all on the same model. Enterprise Service Management, finally within reach.
- Chains that actually connect. Shared architecture means cleaner handovers and stronger supplier management.
- Nothing wasted. Your ITIL, BiSL, SIAM, and Lean knowledge fits right in.
- Free from vendor lock-in. A stable process model in an integrated management system makes any ITSM or ESM tool easier to configure and reuse.
Your questions take centre stage
No slides in the second half. Bring your doubts, your challenges and your own experiences, and work out together with peers what USM could do for your organization. Then keep talking over lunch.
Made for service managers, process owners, IT and business managers, and everyone who delivers or coordinates services, with or without ITIL experience.
Ready to simplify? Register here.