Join us for episode 2 of our webinar series on Unified Service Management (USM), a comprehensive approach to managing and delivering services that can revolutionize your organization. Learn how USM integrates various service management practices into a cohesive method, driving efficiency, enhancing service quality, and aligning with your business objectives.
In this episode we discuss the concept of a service. What defines a service and where does this concept come from along with how USM defines a service. We will also be looking at how processes, people and technology relate to services along with describing and defining your services.