The unified management system
for all service providers
for all service providers
With over 35 years of experience across Business Process and Practice Management, (Enterprise) Service Management, Supply Chain, IT, and Transformation Leadership, I’ve consistently focused on creating meaningful impact for individuals and organizations.
Drawing from a blend of strategic perspective and hands-on delivery across various industries and cultural contexts, I find that the principles behind USM strongly resonate with my mission of Collaborative Intelligence. Integrating the USM method into my advisory practice enhances how I support people, teams, and organizations, helping them work more effectively and grow, together.
Over more than thirty years of working across industries, regions, and cultures, I’ve come to value two essential truths: everything is connected, and people are at the heart of meaningful progress. Real, lasting transformation only happens when we break down silos, remove barriers, and align People, Processes, and Technology.
That’s precisely where the USM method shines. With its clear, principle-based and highly practical approach, USM provides a service management system that’s working across sectors and functions. Its integrated model of five processes and eight workflows offers a strong foundation that helps service organizations stay focused, avoid unnecessary complexity, and deliver real results.
Available as both a USM Coach and Deployment Partner, I offer advisory support, coaching, and guidance to build awareness and deepen understanding of the USM method. This is structured across different levels of engagement, ranging from targeted workshops and project-based support to full-scale deployments.
It includes foundational training, hands-on implementation, and effective knowledge transfer, tailored to meet the needs of any service organization or function, be it in IT, Finance, HR, or public services.