The unified management system
for all service providers
for all service providers
Over 20 years of experience in service management, IT infrastructure, project management, IT governance as well as leadership and coaching. Since 2015 owner of xamplo AG, a service provider that supports organizations in shaping a successful tech-driven future, engaging their teams and fostering a culture that welcomes transformation.
I became USM Coach because I am passionate about how the USM method makes it so easy, standardized, and comprehensive for companies to reach the next level of service management. By using this approach, we simplify and clarify the work we do, enabling teams to consistently deliver services with the highest quality and predictability. It’s incredibly fulfilling to see how this methodology not only streamlines operations but also enhances clarity in service delivery, ensuring that we can meet the demands of today’s dynamic IT environments.
I am available for the following work: to support and coach organizations in a range of service management activities. This includes guiding teams in the implementation and use of the USM method, designing clear and effective service agreements, and accurately describing services to align with organizational needs. I also specialize in designing service organizations and assessing their service management maturity to help them achieve greater efficiency and alignment with their business goals. My aim is to help organizations optimize their service management processes and ensure they deliver high-quality, reliable services.
Also available for USM Foundation training.