Motivation

In practice, agreements and terms often turn out to be ambiguous. This creates a service of lower quality, often resulting in a dissatisfied customer and a downward spiral. This can eventually lead to the termination of contracts. To ensure that this does not happen, USM can be deployed as an excellent framework that creates unambiguity in agreements and terms and therefore ensures better service. My goal is therefore to trace bottlenecks within an organization and to solve them together with the employees. This creates more peace in the organization so that it will grow from reactive to proactive. Briefly summarized: together towards better services.