The unified management system
for all service providers
for all service providers
Experienced information technology manager with technical training complemented with management training: Degree in Systems Engineering, Post-graduation in Six Sigma (Black-Belt), master in business administration (MBA), management training by LBS, INSEAD, and MCE.
Worked on the client side of IT, mainly in the financial industry, in several management positions.
Worked also in the supplier side, as a director in an IT managed services company, with big customers in several industries: telecommunications, big retail, wood products industry among others.
Currently working as an IT management consultant and trainer, with experience in ITSM improvement projects.
Some certifications: USM Foundation and Professional, FitSM (all levels), ITIL Manager V2, ITIL Expert V3, ITIL 4 Managing Professional, ISO 20000 (Foundation and Practitioner), ISO 27001, COBIT 5 and Lean IT Foundation level.
Experienced accredited trainer (accredited for USM, FitSM, ISO20000, and Lean IT). Was an ITIL accredited trainer for 20 years.
USM Coach (January 2021).
José is the USM Translation Officer for Portuguese, responsible for translations to Portuguese. E.g., the USM Wiki has become available in Portuguese, through Jose's effort.
I believe that the simple, systematic approach of USM for the creation of a service management system is a much-needed tool for many organizations that strive to improve the control of their service portfolio.
In my experience, many attempts to use complex frameworks of practices, or comply with demanding ISO standards, result in frustration and unsatisfactory outcomes. USM provides a solution!
USM Foundation training
USM coaching
Available for USM E-learning coaching.
USM Deployment and Training partner Qualius.