The unified management system
for all service providers
for all service providers
Michael Bardeh is an experienced ITSM and governance leader with more than 30 years of international experience enabling organizations to simplify, standardize, and professionalize their service delivery—directly aligning with the core principles of the Unified Service Management (USM) method.
His background includes:
* Applying single-process thinking across enterprises: Throughout his work in insurance, telecom, transportation, and manufacturing, Michael has implemented unified service models, role clarity, and reusable work instructions—practices that mirror USM’s standardized process architecture.
* Establishing governance structures that support USM adoption: He has led governance and operating model transformations at Siemens, AllState, Amtrak, Sprint, and other large organizations, ensuring consistent steering, agreements, and performance measurement—key foundations of USM’s Governance Model.
* Implementing service catalogs, demand models, and role-based responsibilities: His work aligns naturally with USM’s focus on defining services, standardizing agreements, and mapping responsibilities through clear roles and a unified lifecycle.
* Driving ITSM and Change since 1996: Michael’s ITSM & Change expertise ensures successful adoption of USM’s simplified and uniform way of working across multi-cultural and cross-functional teams.
API Governance experience that parallels USM practice: In his recent Siemens engagement, he helped shape API Governance using USM-consistent principles such as standard processes, shared services, and integrated collaboration across global teams.
As founder of Aurora Red Technology LLC, Michael supports organizations in adopting USM by guiding them through simplification of their service architecture, strengthening governance, and building unified service practices that scale across teams and technologies.
I became a USM Coach because I believe organizations can dramatically improve performance when they adopt a simple, unified way of working. After decades of implementing ITSM, governance, and change initiatives across global enterprises, I saw how complexity, fragmented processes, and unclear roles consistently slowed teams down. USM provides the clarity, standardization, and scalability that modern service organizations need.
I chose to become a USM Coach to help organizations replace complexity with structure, enable teams through a single process model, and build sustainable service cultures that work across all domains. With USM, I can combine my experience in ITSM, governance, and OCM to guide organizations toward predictable, high-quality service delivery.
I am available for USM coaching, consulting, and guidance across all stages of adoption. This includes assessing an organization’s current operating model, facilitating USM workshops, supporting the design of a unified service architecture, and helping teams implement the USM process model, role structure, and service agreements.
I also support leadership with governance design, change enablement, and competency development to ensure sustainable adoption. In addition, I am available for project-based engagements, maturity improvement initiatives, service catalog development, operational excellence programs, and coaching cross-functional teams as they transition to a standardized, scalable way of working using the USM method.