The next USM Professional training wil take place on January 11-13, 2023, in the Netherlands. The training will be delivered in English.
In three intensive days, Service Management professionals who want to become a USM Professional can unlearn the traditional approach of best practice frameworks, and learn to use the new thinking of USM.
In three intensive days you'll how to help organizations to set up their routines, tooling, and organization, with no more than five processes and eight workflows, in an easy to learn management system, based on the USM method. The qualification to help an organization in sustainable performance improvement projects, tooling projects, certification projects, the improvement of Shared Service Centers, or the deployment of an Enterprise Service Management strategy.
The USM Professional training is intended only for professionals who want to offer USM services: training, coaching, auditing, or product support.
USM users can join USM Foundation class.
USM is an eye-opener, even for seasoned experts. After a USM training you will never look at service management the same way again.