Inform-IT is the Knowledge Center for Service Management, managed by Jan van Bon.

Inform-IT is an accredited USM Deployment and Product Partner, handling all editorial and publishing tasks of the SURVUZ Foundation.

Inform-IT is limited to developing and piloting USM training and other USM products and knowledge carriers, and then transfers these to other USM partners once these products are production-ready and the other partners have sufficient experience to support them. Inform-IT doesn't deliver training and limits its educational activities to conference presentations, custom master classes, and guest lectures. In addition, Inform-IT occasionally provides strategic advice and guidance to executives who want to improve their organization, practices and services in accordance with USM and need some coaching to get going.

Jan van Bon is a certified USM professional, and volunteers as the USM lead architect and chairman of the SURVUZ Foundation.

Inform-IT is a one-man social enterprise, with a large network and a focus on developing and sharing practical, applicable knowledge. With complexity reduction, simple logic, a great capacity for abstraction, and a helicopter view as the greatest weapons, I turn complex challenges into simple issues.

Publisher

The Inform-IT Knowledge Center is not only a producer of knowledge carriers, but also a registered publisher. Sometimes Inform-IT collaborates with other publishers (TSO, VHP, BIM Media) for this purpose. Products are available through regular bookstores (e.g. Managementboek, bol.com, Amazon) and the sites of the cooperating publishers.

Corporate social responsibility

Inform-IT has an active role in social initiatives, as the main sponsor of ConnectingFriends: “a better world starts with people meeting each other”. ConnectingFriends promotes social cohesion and supports projects for a better world.

History

Inform-IT was founded in 1996 as a one-man business. From 1998 to 2014, Inform-IT was part of HoBoLi Holding. As of 2015, Inform-IT was detached from that holding company again, in order to work more effectively on the future of the Service Management profession. From that time on, developments have been lightning fast.