USM Awareness Workshops are client-specific sessions that can be used in different phases of a USM deployment (Intake, Plan or Learn). These workshops:

  • train participants in their capability to recognize and interpret (their own) local practices (routines) in terms of the USM management system
  • identify a series of practical improvement opportunities for the organization
  • make the participants aware of the fact that all interactions and improvement opportunities can be recorded with one common and universal management system

Details on the workshop are available here.

Select your preferred USM coach here after setting the [Select a product] switch to [USM Awareness Workshop].