I have been into Service Management world for over 25 years, predominantly, implementing large ITSM, ITAM and ITOM solutions. I have experience in integrating these solutions with other enterprise products like SAP, Salesforce, SuccessFactors, Cloud Management etc.
After learning USM and getting certified as USM Deployment Partner, I have applied USM method at eStomi. I have trained our team members on USM. Check out the following link for more reference - https://www.estomi.com/usm/
Having experienced in Service Management for over 25 years and exposed to different methodologies like ITIL, COBIT, PMP etc., I found USM as more pragmatic and better to communicate while explaining it to the clients on Service Management. It defines merely 5 processes and 8 workflows and yet, can relate to every other practices mentioned in ITIL, COBIT etc. Since I have an experience of implementing tools as well as processes, I am able to relate why USM should be opted.
I like the simplicity that USM offers. I have been an advocate of improving Service Management for a while. I would love to contribute to Service Management community leveraging my experience and learnings in USM. The USM Professionals Community that meets every month, brings in a treasure of experience and use cases, that can be applied to solve several Service Management aspects. I realized that to learn USM, I needed to unlearn few things that we have been learning for past few years. I can now impart that knowledge.
Having an exposure to processes as well as different ITSM, ITAM and ITOM tools is a rare quality that I bring to the table. I am experienced in implementing different ITSM, ITAM & ITOM solutions for over 25 years. Working closely with the customers, I have also architected an Enterprise Service Management platform (www.tussom.com) that can alleviate your service management challenges.
After learning USM, we have incorporated 5 processes and 8 workflows that can benefit the clients, not only in terms of the process but also with the tool. You get double bonanza. Besides, I can also share the pros and cons of other tools after understanding your business requirements, which can triple your benefits of opting me for consulting.
Instead of discussing just features, I prefer to understand the pain areas, challenges that your business is facing, recommending and also implementing the "optimal" solution with the "right" tool. Check out www.eStomi.com/usm and www.tussom.com for more details.
Via USM Deployment partner eStomi Technologies Private Limited.