The unified management system
for all service providers
for all service providers
Some 17 years of professional, hands on practical experience within the challenging world of service management with particular emphasis on IT departments within corporate organizations, from internal functions to more external consulting roles, and focusing on processes and practices such as incident management, request management, service asset & configuration management, and service level management.
Above all, a more approachable and pragmatic alternative to traditional ITIL, regardless of version, to be used in explaining and further helping business organizations manage their services, because I am convinced that customers will continue to struggle with the feasibility factor of ITIL yesterday, today, and tomorrow without a complementary, refreshing, and more practical perspective on the subject matter.
Coaching and support in preparing for and deploying the USM methodology within business organizations.
2Grips