The unified management system
for all service providers
for all service providers
Orientation:
Research for the purpose of setting up and designing a new Service Management organization for MAKSO Assemblage B.V..
Realisation:
The dream is the realization of an SSC (Shared Service Centre) for all service processes . Starting point is the realization of an IT organization according to the USM method with support from 4me (https://www.4me.com/). The SSC will take shape by modular adding the departments involved in service delivery.
My constant drive to improve and simplify does not fit the usual service management models in (IT) organizations. My affinity with USM stems from the incisive nature of the method. USM does not prescribe HOW (with what resources) an organization should be set up, but first specifies WHAT is important (the process). The method emphasizes only after that with WHO (people in roles with responsibilities) you can organize that, and finally HOW (means & methods) an organization can build and maintain a solid and uniform structure.
Currently not available for projects due to full-time employment at MAKSO Assemblage B.V. I remain available for exchanging views, brainstorming sessions or an (informal) consultancy meeting.
Core competences that come in handy:
Preparation:
* 0 measurement / USM scan
* inventory & advice for (necessary) tooling, process design, TBV (Tasks Powers, Responsibilities & role assignment)
* Preparation of Kick-off party and presentation
* Roadmap implementation
Implementation & realisation:
* Project - advice for project management, guidance -planning and progress monitoring.
* Milestone determination(s) and sprint preparation (incremental improvements).
* Internal (intervention) guidance (Interim management).
* Hand-over & implementation.
Aftercare:
* Assurance - guidance on development and implementation of training and intervention solutions.
* Assurance of the in-house USM model is central.
Makso Assemblage (USM user organization)