The unified management system
for all service providers
for all service providers
During my career, I have been involved in several service management deployment and optimization projects. In addition, I have assisted numerous organizations in selecting and deploying the right service management solution.
Finally, I have helped organizations embed organizational change by training and coaching employees.
Because I get my energy from optimizing processes, I have taken on the role of COO at 2Grips. In this role, I am responsible for monitoring all ongoing projects, employees, the support department and for optimizing processes internal to 2Grips.
I became a USM coach because I believe in the universal, methodical approach. For me, the USM method is simple and applicable (practically usable and implementable) because of its standardization and clearly defined roles and responsibilities.
2Grips helps organizations (or departments within organizations), which provide services, improve their service delivery and increase customer satisfaction. We do this by optimizing the following:
- Organization and people.
- Processes and customer journeys
- Cooperation between internal and external parties
- Tooling to support all of this
We offer health checks, consulting and training (both classroom and e-learning).