The second SDC tool that passed the USM audit is ((OTRS)) Community Edition, an open-source product.

((OTRS)) Community Edition (v6) also passed the audit cum laude, and thus provides full support for all requirements that USM sets for a mature state-of-the-art workflow management system.

((OTRS)) Community Edition is an open-source product. The administrator therefore only needs to have knowledge of USM to set up the tool as a qualified USM workflow tool.

((OTRS)) Community Edition for USM is supported by SharingTo.