USM Designer: data, not documents
Most service documentation is scattered across Word files, wikis, spreadsheets, ticketing systems, CMDBs, emails and chats. Each stakeholder builds their own picture, documents drift out of sync, and the process paperwork written for compliance rarely helps anyone do the actual work.
USM Tools is working together with SURVUZ Foundation to create a document format for service description interchange, that will allow tool vendors to build interoperable systems.
USM Designer replaces that patchwork with one structured model of your entire service organization. Not just what you deliver, but how you deliver it.
What you can specify
- Services, defined through the structured USM Service Model Canvas
- Facilities and their associated support arrangements
- Routines, both generic and standardized, built on the standard USM workflow patterns
- Staff profiles for everyone involved in delivery
- Service agreements
- Standardized reports and consultations
- ISO 27001 alignment, through a USM-ISO 27001 cross-reference with a supporting project tool
What that gets you
One source of truth. Every element is defined once, as data, and every view is generated from it.
Consistency by design. Because routines follow the USM workflow patterns and services are structured the same way, across teams and across providers. That's what makes the service chain interoperable.
Compliance built in, not bolted on. ISO 27001 requirements map directly onto your service model, so certification work and daily operations use the same foundation.
Ready for your service delivery tools. All content exports in the formats your ticketing and CMDB platforms need. Design in USM Designer, run in your tooling of choice.
Most tools help you run services. USM Designer helps you design them properly first.